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Mastering the Human Element

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Latest articles

Reed Hastings built Netflix’s founding myth around a $40 Blockbuster late fee for Apollo 13, then three years later flew to Dallas to offer Blockbuster his DVD-by-mail service for $50 million and was laughed out of the conference room
June 19, 2026
Harley-Davidson filed to trademark the specific sound of its V-twin engine in 1994 — the potato-potato-potato rumble — and spent six years and millions in legal fees defending the application before withdrawing it in 2000 when Japanese rivals proved they could replicate the cadence
June 19, 2026
The quiet reason some high performers underplay their wins has less to do with humility than with a long-running habit of managing other people’s reactions to their success
June 19, 2026
In 1995, eBay founder Pierre Omidyar’s first sale was a broken laser pointer that went for $14.83 — when he emailed the buyer asking if he understood the item was broken, the buyer replied that he collected broken laser pointers, and Omidyar realized any object had a market if the buyers could find each other
June 19, 2026
In October 1907, J.P. Morgan locked New York’s top bankers inside his Madison Avenue library and refused to unlock the door until they pledged $25 million to stop a run on the Trust Company of America — the all-night meeting ended at 4:45 a.m. and led directly to the creation of the Federal Reserve six years later
June 18, 2026
When WD-40 launched in 1953, the formula was the 40th attempt to create a water displacement spray for the Atlas missile program — the chemists never patented it because filing would have required disclosing the recipe, and the unpatented formula has remained a trade secret for 73 years
June 18, 2026
Sam Walton flew his own single-engine Cessna across rural Arkansas in the 1960s to scout store locations from 500 feet, counting cars in competitors’ parking lots with a notepad on his knee — the practice continued until Walmart had 276 stores and he could no longer fly to all of them
June 18, 2026
Before Google indexed the web, Larry Page and Sergey Brin tried to sell their PageRank algorithm to Excite in 1999 for $1 million, then dropped the price to $750,000 — Excite CEO George Bell turned them down because the search results were too good and users would leave the site too quickly
June 18, 2026
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