We live in the age of technology, where many things have evolved and replaced others. VoIP technology is one of them. VoIP has changed business communication. VoIP phone technology is advanced so that every business can run very effectively and inexpensively from multiple locations.
Many businesses have shifted their telecommunication services to the hosted VoIP platform as their primary mode of communication to increase their efficiency, productivity and to promote collaboration between the team and to enhance their client’s engagement.
“Voice over Internet Protocol is a system that allows businesses to interact with users through internet telephony.“
After the advancement in the telecommunication industry, many businesses now prefer to opt for a VoIP phone solution. There have been several advancements and improvements in this technology compared to the traditional PBX system. It is worth mentioning the fact that, as VoIP technology grows, it will have a remarkable impact on the way business communication works in the near future.
Over a short period, the unified VoIP phone system has gained a lot of worldwide popularity and is now the most commonly discussed topic in the telecom industry. VoIP telephony provides a solid solution for both small and large businesses. Thanks to this revolutionized technology small businesses can enjoy enterprise-level telephony at just a fraction of the cost. Small businesses can use VoIP to appear bigger than they actually are, to create a professional image, and to reach a more global audience.
In this article, I am going to highlight some of the key VoIP trends and predictions for 2020 and 2021. Let’s take a look!
Top 3 VoIP Trends to Watch
1. 5G Will Take VoIP to the Next Level
In the year 2020, the VoIP platform may use 5G technology. 5G can change the businesses that will upgrade to this cellular technology and people will forget 4G technology. Other than the fast stream time, the 5G technology will open more opportunities for companies switching to a VoIP phone system.
What will be the effect of 5G on VoIP? Will 5G take VoIP to the new Global level?
Yes, indeed it will improve the overall call quality, response rates, and connectivity that will surely help businesses minimize time cost and increase efficiency in the workplace. It is also expected that 5G will enhance the remote communication services to the next level.
It will further provide:
- Better output
- More control
- Lower latency
- 100% availability of network
- Increased reliability by lower block error, i.e. 0.00001 per ms as compared to 4G which has 0.01
- Improved bandwidth for many devices (100 Kbps to thousands of Mbps)
- A decrease in jitter up to 10-100 ms
These days, when most of the businesses have already said goodbye to the traditional phone system that lacks mobility, versatility, and accessibility, it is expected that more and more organizations will opt for VoIP solution.
The VoIP market is predicted to grow by up to $55 billion by 2025.
As businesses become global, they look for solutions to increase collaboration and improve communication with remote employees which has to lead to an increase in the demand for VoIP products as they offer cheaper international call plans.
2. Better Mobility for Business Communication
Mobility has changed the way of living, and it continues to transform our lifestyle. Mobile phones are no longer used to just to make calls or text but are now used widely over desktop or laptop devices.
From a business point of view, mobility has been consistently providing many opportunities and optimizing efficiency and productivity. It has enabled teams to keep in touch seamlessly. Further, it helps to accommodate customers much quicker. As a consequence, many companies are recognizing the mobility as an important factor for developing and succeeding in their businesses.
With the technology of 5G networks, the use of VoIP over mobile phones is expected to increase.
VoIP providers enable users to use a unified communication system that brings together messages, calls, e-mail, and different tools of communication to a single medium, which improves the workflow and collaboration. Hence, VoIP systems are becoming synonymous with unified communication.
3. Reduce Security Risk
VoIP Business generally provides more security than a traditional PBX system. The VoIP phone systems are based on internet connection and have reduced security risk than the conventional PSTN.
With VoIP phone systems, the service provider is responsible for the security of the system. This means your service provider will handle all the process and upgrade of services, to prevent malware and to increase security patches with an authorized user login to make your system more secure.
The VoIP service providers have a highly specialized and dedicated team to manage all the processes and to provide their users with complete assurance that their system will be protected with the secure cloud base. The authorized VoIP provider also secures their equipment with firewalls and advance safety features to lessen the risk of any breach.
DepositPhotos – VoIP