January 15, 2020 Last updated March 4th, 2020 1,844 Reads share

AI Chatbots: Boosting Customer Service and Business Productivity

Image Credit: DepositPhotos

In this digital era, AI technologies are revolutionizing the business world. Most companies are taking advantage of artificial intelligence to automate and improve their business operations.

AI delivers smarter and personalized services based on predictive analysis to improve customer experiences.

AI-powered solutions are rapidly redefining the customer service environment. From automated emails to visual content search, AI allows businesses to fulfill their needs along with their entire journey. Because people do not have much time, they want instant and personalized solutions, and AI-powered chatbots can satisfy these demands.

AI solutions like chatbots are changing the face of customer service by ensuring:

  • Real-time insights across all communication mediums
  • New opportunities for proactive customer service by reducing wait time and hold time
  • Personalized customer service every time
  • Faster response to customer queries

In this blog, we are going to cover how modern chatbot tools are transforming customer service, but firstly let’s talk about chatbots.

A chatbot is a computer program that uses technologies such as artificial intelligence, machine learning, and natural language processing to have a conversation with a human.

Over the years, with the advancement in technologies, chatbots have been incorporated with more sophisticated technologies to understand customer questions better and provide a relevant and timely answer to their queries.

Chatbots have the power to deliver extraordinary customer service by adhering to the customers’ needs; that’s why the chatbot market is growing exponentially. According to a research by Global Market Insights, chatbot market size is set to exceed USD 1.34 billion by 2024.

Chatbots Ensure New Opportunities in Business World

Chatbots can be the best thought if you are planning to automate and streamline your communication process. This technology has the potential to cut down business costs as you do not require a higher number of agents to handle customer queries.

AI-powered chatbots have reached to that stage where people are more likely to interact with chatbots over human service representatives. According to Business Insider, 44% of US consumers want chatbots over humans for customer relations.

The above statistics demonstrate AI-powered chatbot is gradually transforming the business world. They engage customers, along with cutting business costs.

Let’s find it out how AI chatbots can help you in delivering extraordinary customer service.

1. Keep Customers Updated

Chatbots are viable customer service channels, through automated emailing businesses can make their customers informed about new products or services launches, sales on products, and other event information. Chatbots expands your business reach with minimum cost investment and keep your customers up to date about any product upgrades.

2. Easy to Collect Feedback

Customer feedback is necessary for business process optimization, but collecting all customer data becomes quite challenging to manage. AI-powered chatbots effectively organize the customer data and then understand the conversations and information provided.

Also, you can send automated emails via chatbots to collect customers’ feedback related to the product. This will help a business to improve its services effectively.

3. Efficient Business Operations

It is evident if a business size grows. Complexity in diverse departments also increases, so for that, you have to explore advanced business technologies to simplify business operations. Chatbots have proved themselves that they are a beneficial tool to fulfill specific business objectives.

Use of Machine Learning and Natural Language Processing in chatbots helps companies to enhance customer experiences by analyzing the data and improving the services accordingly.

Chatbots delivers instant query response, provides 24/7 customer support, and guide the customer to the right solution while keeping him/her engaged.

AI chatbots have made it possible for businesses to monitor customer data and collect insights from the same. Also, these chatbots can easily be integrated with business software such as CRM and hosted phone system for various business operations.

4. Increased Customer Satisfaction

Most of the companies lose their customers due to poor customer service, and unsatisfied customers will never prefer to opt for their services again. That’s why businesses should always take opportunities to deliver great customer service. Chatbots can be a great tool to achieve the same.

Chatbots don’t need rest; they are proactively available 24/7 to resolve customer issues. These smart tools answer customer queries in real-time and provide instant responses. They also intelligently transfer the customer’s query to the customer service representative if they can’t solve it themselves or if the problem needs human intervention.

AI technology also increases employee productivity as it lets agents focus on their complex task by answering all simple queries raised by customers. Smart chatbots reduce the chances of operational errors or an incorrect solution.

5. Provides 24/7 Customer Support

Customers will not contact you in just business hours; they contact according to their convenience and need. If you restrict customers to reach you in predefined timings, it can result in poor customer service.

Chatbot technology allows customers to interact with customers on their desired timings as it provides 24/7 customer support. Having customer support around the clock positively impact and boost customer satisfaction.

6. Offers Instant Query Resolution

It is frustrating when businesses say our service representatives will get back to you soon, and after several business days, you got an answer for a simple query. Sometimes you don’t even get an automated reply from the business end. It not only frustrates customers also decreases their trust in business.

Every customer likes to be served instantly or want a quick response. With AI chatbots, you can ensure instant query resolution as AI chatbots reduce the waiting time by automating the process of the conversation.

AI-powered chatbots use natural language processing methods that help them to analyze customers’ questions and deliver an instant response that meets customers’ expectations and needs. Immediate response not only boosts customers’ satisfaction also streamlines their experience with the business.

AI-powered chatbots are offering many business benefits – cost saving, increased sales, and improved customer interactions. Using a customer support chatbot, you can ensure a robust and frictionless customer experience in your business. Artificial Intelligence is a great way to get into an exciting business revolution and add value to business operations.


AI chatbot – DepositPhotos

Naina Rajput

Naina Rajput

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