Lingpad, a leading AI-powered localization tool, is thrilled to announce its latest integration with Front, a top-tier customer operations platform. This marks Lingpad’s fifth successful integration, following its thriving collaborations with Zendesk, Freshdesk, Gorgias, and Intercom. This innovative partnership empowers businesses using Front to translate messaging conversations, seamlessly ensuring exceptional multilingual customer support.

Front has revolutionized customer communication by offering a centralized hub for email, chat, SMS, and social media interactions. Its intuitive interface and powerful features streamline support teams’ workflows and foster stronger customer relationships.

Most customer operation platforms focus on providing a seamless omni-channel experience and automating agent workflows. Multilingual customer support is pivotal in this globalizing landscape where multinational people reside in all parts of the world or when a brand has a strong global presence. So, brands serving a global audience had to rely on multilingual customer support reps to address language barriers. Until, there emerged a better way, a quicker way to handle multi-language support tickets.

Lingpad Takes Up The Mantle: Effortless Multilingual Support

Lingpad bridges the communication gap with its cutting-edge AI technology. The integration with Front allows support agents to instantly translate incoming and outgoing messages across a staggering 120+ languages. This empowers them to:

• Resolve Issues Faster: Respond to customer inquiries in their native language, leading to quicker resolutions and improved customer satisfaction.
• Boost Agent Productivity: Eliminate the need for manual translations, freeing up valuable time for agents to focus on complex queries that require human expertise.
• Reduce Costs: Cut reliance on expensive and time-consuming human translation services with Lingpad’s cost-effective and quick AI-powered solution.
• Deliver Consistent Brand Voice: Maintain brand consistency across all languages with Lingpad’s exceptional features such as Glossary, Tone selection, and Translation Memories (TMs). These features allow you to deliver high-quality, nuanced translations that sound like your brand, regardless of the language.
• Increase CSAT scores: By ensuring that your translations are accurate and tailored to your brand, you can increase customer satisfaction and build trust with your customers. Additionally, providing high-quality translations can ensure that customers can understand your message and make better decisions. Learn how to improve CSAT scores.

The Perfect Amalgamation of Functionality and Flexibility

The Front and Lingpad integration goes beyond basic translation. It offers a layer of flexibility that caters to specific business needs:

• AI-powered, Human-Quality Translations: Lingpad’s AI language models are trained on human translations and constantly learn and adapt, ensuring translations that are not only accurate but also capture the natural flow of conversation.
• Seamless Integration: Integrating your Front inbox with Lingpad requires no complex setup—just a few clicks, and you’re done! Even your customer support team with no technical experience can seamlessly integrate and get your Lingpad account running in no time.
• Customization Options: Tailor the translation experience by setting preferred languages for bilingual/multilingual support agents and leveraging Lingpad’s tone selection to maintain brand tone in AI-powered translations.

Enhancing Multilingual Conversations

Lingpad’s integration with Front is set to revolutionize multilingual conversations. It detects the language of the incoming customer message and translates the message into the agents’ preferred language. Agents can then send the response in their preferred default language, and Lingpad will send a translated response to the customer in the customer’s language.

This integration is a significant step towards providing efficient multilingual customer support. According to an Intercom survey, 70% of customers stay loyal to companies offering customer support in their native tongue. Lingpad’s integration with Front aims to enhance this loyalty by providing personalized support in the customer’s preferred language.

Check out the customer service industry benchmarks and standards that brands should emulate here.

Strategic Alliance Designed To Ensure Global Customer Satisfaction

“We are excited to partner with Front to empower businesses to deliver exceptional customer service regardless of language barriers,” says Ronak Thakkar, CEO of Lingpad. “This integration is a testament to our commitment to breaking down communication silos and fostering a more connected global customer experience.”

With Lingpad by their side, Front users can now confidently expand their global reach, build stronger customer relationships, and unlock the true potential of multilingual communication. This collaboration is set to improve customer service significantly, making it more personalized and efficient. Stay tuned for more updates on this exciting integration!

For more information, please visit Lingpad and Front.

Brands mentioned in this article

Lingpad, Front

About Lingpad

Lingpad is an AI-powered customer support localization tool that simplifies multilingual communication for businesses. By leveraging cutting-edge AI technology, It empowers companies to deliver exceptional customer service in over 180 languages, boost agent productivity, and save considerable translation costs.

About Front

Front is the all-in-one customer operations platform that brings teams and conversations together. Front streamlines communication across email, chat, SMS, and social media, empowering businesses to deliver exceptional customer experiences at scale.