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Nick Kennedy Articles

Nick Kennedy, VP of Customer Care at VHT, leads VHT’s integration services, client support, strategic services, escalation management, service delivery and project management teams to safeguard our clients’ experiences interacting with our technical teams, and to ensure the highest satisfaction across our global customer base. His strong technical background – including holding many technical roles within VHT and interfacing with our clients – provides technical leadership necessary for good team development on the path to resolution. Prior to joining VHT in 2006, Nick worked for an IT consulting firm in NE Ohio in a technical leadership role for many organizations across the region.

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Latest Articles

Management

The Role of Customer Service Agents in a Chatbot Dominated World

Nick Kennedy December 25, 2018

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