Skip to content
Tweak Your Biz home.
MENUMENU
  • Home
  • Categories
    • Reviews
    • Business
    • Finance
    • Technology
    • Growth
    • Sales
    • Marketing
    • Management
  • Who We Are

7 Ways To Master Managing Change Without Breaking A Sweat

By Warren Rutherford Published December 10, 2012 Updated December 1, 2022

Some time ago one of my leadership coaching clients asked me how managing change effectively would improve her business.  First off I needed to understand what level of change management procedures her company had in place.  Second, I needed to understand what her level of interest was in engaging her employees and supervisors in the process.  She indicated that she did want to involve them in the process so I described the following process and environment she needed to create in order for it to be successful.

Practical experience suggests that the employer and employees who work together to create meaningful change processes can and do increase company productivity & profit.

The Managing Change Process

There are several steps to a change process.  Depending on the problem, the organization, the stakeholders, the cost, the time frame, and the impact on the business this process can be more detailed.  Simply put, we are describing the high level steps to a change process.

  1. Identify the problem: Give it a name, understand it, discuss with other members in the business what it’s, and, what it’s not.
  2. Identify the causes:Engage in a structured discussion with others on the potential causes and ensure that all ideas are considered, don’t consciously omit ideas because your perspective or the perspective of others may dismiss a potential cause.
  3. Select the main cause(s):Achieve agreement with others on the main cause(s) of the problem.  Oftentimes using a voting system works well if there is no consensus.
  4. Identify a solution:Engage in a structured discussion on potential solutions, ensure all ideas are considered, consider time and cost factors to the solution.
  5. Select a solution(s):Achieve agreement with others on the preferred solution(s) ensuring that all affected stakeholders have an equal part in the discussion and the decision.
  6. Develop an implementation plan:Identify who will be responsible for implementation of each of the various solution steps, how it will be determined to be effective, and under what circumstances should stakeholders discuss the change in process.
  7. Evaluating the solution(s):When the rubber hits the road there are times when the prescribed solution does not fit precisely into reality.  Be prepared, and prepare those with whom you work, to modify the solution.  Some of the alternative solutions, or parts thereof, that were identified earlier in the process are often invaluable in this type of situation.

Related: Two Effective Managing Smart Processes that Enable Business Change

Anticipating Change

In every instance where there are business processes and systems, whether formal or informal, it’s helpful to periodically assess the effectiveness of each process and system to accomplish its objective or purpose.  Developing an environment that openly shares and discusses the effectiveness or efficiency of business processes and systems helps to stimulate employee or work team change discussions.

For example, in most instances businesses will issue invoices that are due and payable on or before 30 days, and it’s customary to assess interest charges for amounts due past the 30 day period.  In a challenged economy it’s not uncommon to find accounts receivables moving past that 30 day mark due to restricted cash flow challenges being experienced by the customer.  Normally a business would assess the charge and not change its practices.

Let’s consider an alternative that then creates a change – the accounts receivable assistant sees a particular account regularly past its 30 day period.  Instead of assessing the finance charge the assistant calls the customer and discusses whether there is a problem with the service, or if there is a problem in the customer’s ability to pay.  The assistant identifies there is a cash flow challenge with the customer and next discusses with her supervisor whether it makes sense to enable the customer to pay in smaller installments over a longer period of time.

The receivables collection process is sound yet in this example the accounts receivable assistant is valued by management to take initiative, inquire, and propose a solution in order to ensure processing of payables.  The assistant is enabled to suggest a change based on economic conditions.

Discussing and Measuring the Change

In the example above the accounts receivable assistant will need to inform a variety of employees, customers, vendors, and other strategic partners of the change, unless management indicates it should be applied on an exception basis only.

The assistant will need to communicate to the customer the nature of the change, the reason for it, the terms of the change (when payments are due and in what increments weekly, for instance), and the implications if the changed terms are not followed.  The assistant will be responsible for evaluating the effectiveness of the change in improving cash flow, lessening time spent on receivables collection monitoring, or other factors determined relevant to the situation.

Related: 3 Tips on How to Lead Work Teams

Informing others within the organization of the change can best follow the analytic process with a slight shift in focus.  For instance:

  1. The problem is identified and the solution is described.
  2. The causes to the problem are summarized in a manner that supports the solution.
  3. The implementation plan and evaluation process are described to ensure it’s understood what the next steps will be and whether the solution will adequately address the problem.

Each time a change is proposed it should incorporate measurement criteria.  Basic criteria include time and cost, qualitative, and other quantitative data.  Surveys of affected stakeholders may be considered to collect data that is not readily available through existing reporting channels.

My leadership coaching client has been implementing this process for the past year.  Guess what? Her employees are very pleased she provided them an opportunity to participate and a process to follow.

Did you like this article? Sign up for our RSS, join us on Facebook, on Twitter and on Google+ to get the latest Tweak Your Biz articles and updates.

Images:  ”Sign with the word “Change” against background of sky with clouds / Shutterstock.com“

Posted in Management

Enjoy the article? Share it:

  • Share on Facebook
  • Share on X
  • Share on LinkedIn
  • Share on Email

Warren Rutherford

Warren runs The Executive Suite, providing leadership & executive coaching programs, professional recruitment, One Page Business Plans, and franchise coaching services to businesses. Located in Hyannis, MA Warren is expert at people management, helping business executives hire, manage, and motivate others smarter. . He serves as the Director of Coaching Programs for Innermetrix, Inc. He is accredited in a variety of assessment and coaching methods. He is an ardent advocate of innovation, creativity, and inspirational change in business in life.

Visit author facebook pageVisit author twitter pageContact author via email

View all posts by Warren Rutherford

Signup for the newsletter

Sign For Our Newsletter To Get Actionable Business Advice

* indicates required

Related Articles

Business
Management

Why Business Leaders Are Prioritizing Mental Health and the Tools They Use

Hanna Kim August 25, 2025
Business
Management

Best 12 LMS Features for Restaurants Staff Training That Reduces Turnover

Andrew Larson August 14, 2025
Business
Management

BetterHelp Therapist Licensing Verification: How the Platform Ensures Professional Standards Across All 50 States

Hanna Kim August 12, 2025

Footer

Tweak Your Biz
Visit us on Facebook Visit us on X Visit us on LinkedIn

Privacy Settings

Company

  • Contact
  • Terms of Service
  • Privacy Statement
  • Accessibility Statement
  • Sitemap

Signup for the newsletter

Sign For Our Newsletter To Get Actionable Business Advice

* indicates required

Copyright © 2025. All rights reserved. Tweak Your Biz.

Disclaimer: If you click on some of the links throughout our website and decide to make a purchase, Tweak Your Biz may receive compensation. These are products that we have used ourselves and recommend wholeheartedly. Please note that this site is for entertainment purposes only and is not intended to provide financial advice. You can read our complete disclosure statement regarding affiliates in our privacy policy. Cookie Policy.

Tweak Your Biz
Sign For Our Newsletter To Get Actionable Business Advice
[email protected]