March 23, 2020 Last updated March 30th, 2020 565 Reads share

The Different User Training Approaches for SharePoint

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SharePoint is a popular business collaboration tool that has powered more than 85% of the fortune 500 companies. Whether you are planning to increase your business impact or gain some marketable skills, it is essential to learn how to use SharePoint for better collaboration and benefits. Due to the popularity of the platform, SharePoint benefits also apply to a wide range of industries, occupations, and careers from the sales team to human resources and IT operations. Offering training to the users is vital so that the adoption rate is also high. Else in many cases it is seen that the SharePoint application is left behind, and it is not used to increase corporate productivity.

To make SharePoint development success in your organization, your end-users should also be motivated to use it actively. Corporates should offer them proper training so that the users have complete knowledge and motivation, which they need to adapt to make the most of the collaboration tool fully.

The Main Reason of Low Adoption of SharePoint:

SharePoint adoption has always been a very big challenge for most companies and the low adoption is the lack of sustainable and effective training programs. Most organizations often settle for traditional approaches for SharePoint user training. What they do is bring their employees to the classroom and share a number of tutorials, share the links and addition online courses and think that the training is done. It is after running such events two or three times, they think that their employees are prepared to start and can continue to use the platform.

But trainers often forget that people forget most of what they have learnt within a period of 24 hours. It is only through flexible and repetitive training events that users can understand the common tasks and workflows using SharePoint support services.

Different SharePoint User Training Approaches that are Effective:

Each of the training options has its own advantages and drawbacks and corporates should choose the one that best suits their company needs and objectives

Traditional Classroom Training Settings:

Formal training should be provided to specific users or even the entire workforce for maximum output. Research has stated that companies have to spend around 1200 dollars per employee for their training, but the amount varies based on the type of training arranged by the organization. But each time the migration takes place, the users also need to update their knowledge and skills. Formal training in a classroom environment keeps the instruction consistent and well organized. The training is usually offered by qualified and knowledgeable instructors, but unfortunately, the traditional training does not offer the best results because the memory retention is a great issue. About 70% of the training content is usually lost within 24 to 48 hours.

Training via the Internet:

There are many organizations, especially small businesses, which rely on users who get support from web searches.   A reliable SharePoint development company in India can help to set such training sessions via the net. Corporates also offer SharePoint training resources guides for online help. Though this is an inexpensive and easy approach, users using such guides may find the instruction to be inconsistent and web searches are also a great waste of time when there is no guidance available found.

SharePoint Training Using Internal Help Documents:

It makes sense to create some internal help files which can be shared with the users through the SharePoint environment. This approach, of course, offers consistent instruction at very moderate costs and those who develop the documentation are closer to the user needs which allows them to focus on the most crucial task. But the advantage is that companies often end up with either more or less training and support content than they actually need. Using the company resources to create the help pages may be a waste if the users are not supportive. Another most important thing is that the help documentation will also need some modification when it is migrated to a new version or you follow any SharePoint update.

Peer to Peer Training:

Another SharePoint training approach includes offering an official peer resource to respond to the user’s inquiries. It is in informal settings that peers reach out to each other for any performance support. Though this approach may be very easy to implement, but at times it can lead to inconsistent guidance when there are many people offering support.


SharePoint app -DepositPhotos

Ajay Yadav

Ajay Yadav

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