Every business wants to grow and compete with the big, leading giants. With the business world becoming a highly competitive space, it is not easy for companies to make their mark and succeed. If you are ready to give your business a boost, then you have come to the right place. We can help make the process easy. You may be surprised to know that business VoIP can help you greatly in achieving your goal. Hosted VoIP services can improve your business, boost productivity, flexibility, along with profits.
VoIP phone systems are feature-rich telephony, and all its features can be extremely beneficial for your organization, whether you are an entrepreneur, start-up, small business, or an international enterprise.
Call Reporting
One of the VoIP features includes call logs and reporting, which allows managers to see what goes on anytime and anywhere. With this feature, you can see the number of incoming calls, the caller ID, hold-time, and the length of the call. You can get critical insights to make sure that the marketing team is doing their job well. Based on the insights, you can make changes to the advertising to maximize ROI (Return on Investment). Further, you can assess employee performance to see if there are any changes to be made to the script.
Call Recording
The call recording feature acts as a defense against any potential lawsuits. With call recording, managers can assess and evaluate employee performance. If needed, they can change scripts, pricing, and processes. Call recording can be used in different scenarios, some of which are mentioned below to give you an idea of how it works. Call recordings are stored in the cloud, and you can access them anytime you need them.
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Training New Employees
With call recording, you can set rules around which phone extension you record, like all of your sales phone lines. You can send the recording to your team to give them an example of ideal customer service. While training, you can playback the recording to let the new agents know how they did and what mistakes they made. It is also a great way to keep your employees alert as they know you are listening.
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Handling an Angry Customer
Customers can get upset, that’s something which happens. Often when such a thing happens, employees understand the customer will call the boss to complain about the situation. In such circumstances, employees can record such calls so that their managers can know what exactly happened and can handle the situation
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Taking a Customer Call On-the-Go
Your employees can take calls while traveling. They can use the VoIP business app and record the call. Later, they can jot down important details by listening to the recording. They won’t have to ignore an urgent call just because they don’t have a pen or paper nearby.
Auto Attendants
With the auto-attendant features you can save your money on secretarial staff. You can funnel caller to the rightly equipped agents to handle customer’s needs quickly. An auto attendant allows your organization to become more strategic and organized. An organized auto-attendant menu shows your customer base that you care. For instance, let’s say most of your calls are for customer support, but you offer three options first; sales, marketing, and billing. This will leave your customers frustrated, and by the time they reach your customer support team, they will be angrier, only if they stay on the line. Auto-attendant offers a lot of benefits to your business, including cost-effectiveness, reliability, professional image, and improved efficiency.
Conference Bridges
With conference bridges, you can organize meetings on the fly regardless of participants’ location. Additionally, there are advanced features with this feature, including professional reminders, admin and participant pins, put out emails, attendees’ attendance, etc. All these features make it easier to hold a professional meeting over the phone. If you don’t prefer only audio calls, then you can use video conferencing to hold meetings. This way you can save money on traveling and accommodation while also saving your precious time to perform other important tasks.
Record Conference Calls
The ability to record conferences can bring value to your organization. You can record conference calls to fill in those who couldn’t attend the meeting. You can also convert them into webinars for sales and marketing purposes. Or you can turn them into podcasts. Have all the conference text transcribed into text for blogs and articles and use it to improve
Hunt Groups
A hunt group a group of employees that are set up to take calls. When an internal and external caller rings in, they can do so on one phone number, and the calls can easily be routed to the hunt group to answer. Different hunt groups can be set up for an ideal call routing system for your company and ensure calls are not missed while agents are on the go. Hunt groups allow you to manage a large volume of incoming calls. This can be helpful, mainly if you are a start-up or small business and have a small number of employees.
With the hunt group in place, it can ensure that no call goes to voicemail, and it also makes your business appear larger than it is. By distributing incoming calls, you can ensure that all-important calls can get answered. Also, it is a great way to make sure the caller gets to the right department and betters their odds of getting the call answered by the right person.
Call Queues
Advanced call routing and call queues maximize efficiency and ensure better customer service while also boosting your profit margins. Flexible call routing means you can route the incoming call based on the day of the week, time of the day, employee skills, by the percentage of calls to make sure that no call goes unanswered. You can also provide emergency to guarantee business continuity even in the face of disasters.
For example, for your sales teams, a hunt group will help you direct calls to them and allows the most eager sales agent to pick up the call. With the call queue, nothing changes for the sales team, but the manager can use the data gathered by the queue to gauge engagement by the employees and the information about the callers. Managers can use this data to coach employees. This combined with call recording; you can experience their interactions, which enables effective quality management.
Voicemail to Text
With professionals trying to stay focused by eliminating distractions and boosting productivity, the voicemail to text feature allows you to receive an important message while weeding out the junk. It also provides better assistant to filter messages.
On-Hold Messages
Instead of using the limited annoying default on-hold music hosted Voice over Internet Protocol makes it easier for you to customize on-hold messages. With targeted custom on-hold messages, you can upsell and increase per-customer revenue automatically.
Smartphone Apps
Robust Android and iPhone apps, along with hosted PBX, can increase privacy and mobility. You can use the app to make and receive calls on the go while using your business number on caller ID without having to give out personal phone numbers.
Now that we have given you all the details on how VoIP can help your business grow, it is your turn to choose the right VoIP phone solution. Take advantage of advanced VoIP features and grow your business. Don’t delay; get your VoIP business set up today!
DepositPhotos – VoIP
