As a smart business owner, you understand the importance of keeping your business competitive through innovative solutions. To do this, you must utilize the right tools and services for your business. If you are still using a traditional phone service or an outdated VoIP system, you should consider updating to a modern service, such as Ooma business phone service. An updated business phone service can give your business the edge it needs to operate at its full potential. Consider these five reasons to update your phone service: 1. Help Employees Be More Productive Modern providers utilize VoIP to provide exceptional phone service for your business. This service comes with a range of additional features that are not available with your outdated service. Available features may include: Group phones and voicemail Virtual receptionist Advanced call forwarding Enhanced conference call features Simultaneous ringing Advanced communication features provide much-needed functionality that allows your employees to be more productive. You will have the option to customize your plan to include only those features that you need, allowing you to find the right mix of features for your business. 2. Increase Predictability for a Growing Business When your business is growing, you must try to anticipate your business’s potential needs and costs to plan for the future. However, it can be difficult to predict the costs of services as your business expands. Modern VoIP services are often highly scalable. This helps you understand exactly how much it will cost to add an employee or an additional feature. This predictability can take much of the uncertainty out of planning for a growing organization. 3. Facilitate Collaboration in the Workplace Effective collaboration and teamwork are essential to the success of many businesses. Modern phone services can help you facilitate better collaboration among your employees by providing tools that make the process smooth and simple. Instead of continuing to use a system that makes collaboration more difficult, you should consider a service that prioritizes video and phone conferencing, group tools, and reliable quality. 4. Deliver Better Customer Service An updated business phone service ensures that you can deliver a better customer service experience. Modern providers can guarantee consistent quality that is not available with traditional or outdated services. You will never have to worry about a dropped call interrupting your conversation with a customer. Advanced features can help you better serve your customers at any time day through enhanced call forwarding and routing. Many business VoIP providers offer call analytics that let you better understand your customer. This information can be very valuable as you consider ways to deliver the best experience possible to your customers. 5. Help Your Staff Work From Home Many businesses opt to allow their employees to work remotely for the numerous benefits it can offer. If you would like your staff to have the option to work from home, you must provide the resources they need to help them be successful and productive away from the office. Updated VoIP business services can go with you anywhere. A reliable internet connection is all you need to turn any space into an office. Mobile phones and laptops can utilize these services, allowing your employees – or even you – to work from home without sacrificing any productivity. Advanced tools can provide additional functionality for workers at home that allow them to continue to collaborate with their coworkers in the office. As you keep your eyes open for new ways to make your business operate at its full potential, you should consider updating your outdated phone service for a modern VoIP provider, such as Ooma business phone service. With the right communication tools, you can help your business be more competitive.