Tag Archives: Customer Service

How People Counting and Tracking Aids Retail

Sales

How People Counting and Tracking Aids Retail

Retail is one of the most intense competitive industry. Therefore, retail owners have to follow business trends and technology in order to survive, especially people counting and tracking solutions. Mostly, brick and mortar business owners do not pay sufficient attention to the digital world and technology. This situation creates both advantages and disadvantages to the […]
July 4, 2019 101 Reads share
difference between customer service and customer experience

Customer Service and Customer Experience: How Are They Different?

Customer service and customer experience are often confused as synonyms. And if you’re a business owner, this confusion can hit your marketing strategies and results at large. Although, both terms aim to achieve the same result and have significant overlaps in the processes, the blueprint to achieve the same significantly varies. In this blog, we […]
June 6, 2019 98 Reads share

The Smartest Ways to Build Trust With Your Customers Online

Good relationships, including the ones between a business and its customers, are built on trust. Consumers need to feel confident that they are being told the truth and that a company’s products will match up to their claims. Furthermore, in today’s cyber society, many customers are highly concerned about the safety and security of their […]
April 11, 2019 141 Reads share

7 Tips That Every Customer Service Agent Should Follow

Brands may spend millions of dollars on advertising their products and services, but one nasty customer review can spill water on all of their money and efforts. Word-of-mouth or organic marketing is one such boon as well as a bane for any business. In the world of advertising and marketing, customer opinion and reviews top […]
March 11, 2019 252 Reads share

Achieve Customer Satisfaction With 5 Amazing Live Chat Features

In this customer-centric era, good customer service has become the most important part of the business. Customers expectations are rising and it is very important to fulfill their expectations and to offer top-notch customer service in this competitive world. Customers can easily switch to your competitor if they do not feel valued or satisfied. Live […]
February 20, 2019 341 Reads share

Customer Expectations: What Customers Expect From Business

Customer satisfaction is the combination of two things, first is customer service experience and the second is customer expectations. Both depend on how they are treated by your front desk operators when they call into your customer service department or they are directly faced by your representatives. Recently, customer expectations and the level of satisfaction […]
January 25, 2019 444 Reads share

Why Improving Customer Service Is Important and How You Can Do It

Customer service plays a key role in running a successful business. It is something that should be set first on your priority list. Ever since social media gained popularity, customer service has also evolved in these few years and is no more confined till one-on-one interaction through phone calls or a public open forum which […]
January 9, 2019 314 Reads share

3 Ways Customer Success Teams Can Leverage Tech to Build Lasting Relationships

Whether you have an existing customer success team or are thinking of starting one, technology should be a critical part of your customer retention strategy. If you are not leveraging the latest in automation technology to build and maintain relationships with your clients and valued customers, you could be missing the mark. Your “customer success team” could […]
December 20, 2018 302 Reads share
Digital Marketing

Marketing

How Customer Service and Digital Marketing Can Work Hand-in-Hand

A few years ago, when digital marketing was not as big as it is now, there was no need for a company’s marketing department and their customer support to collaborate. However today, a company cannot become that successful if both these departments don’t work hand-in-hand. This is primarily because the channel where a company will […]
November 30, 2018 1,016 Reads share

Management

5 Things Your Business Can Implement Tomorrow to Wow Customers

You can have the best plans and intentions for your business, but if you don’t have happy customers, you won’t be able to bring in the profits that you hope for. Happy customers come from treating people like people and not a paycheck. Skills like patience, attentiveness, and communication are key to making your customer’s […]
September 28, 2018 1,092 Reads share