How a Customer-First Approach Is Key to Your Business’ Success Netflix didn’t kill Blockbuster. Ridiculous late fees did. Uber didn’t kill the Taxi business. Limited taxi access and fare control did. Apple didn’t kill the music industry. Being forced to buy full-length albums did. Amazon didn’t kill other retailers. Bad customer service and experience did. Airbnb isn’t killing the hotel industry. Limited availability and pricing […] Therese Palmere October 18, 2019 114 Reads share
Growth The Amalgamation of AI Marketing and Customer Experience (CX) With ever-increasing social connectivity and digital channels, there is an explosion of data from different channels. DATA, big or small, plays a huge role in the decision making, and planning process. But, how to unlock this data? It has been a dilemma for the marketers as the right unlocking of this information can only bring […] Robert Jordan July 24, 2019 228 Reads share
Sales How People Counting and Tracking Aids Retail Retail is one of the most intense competitive industry. Therefore, retail owners have to follow business trends and technology in order to survive, especially people counting and tracking solutions. Mostly, brick and mortar business owners do not pay sufficient attention to the digital world and technology. This situation creates both advantages and disadvantages to the […] deniz çetin July 4, 2019 381 Reads share
Customer Service and Customer Experience: How Are They Different? Customer service and customer experience are often confused as synonyms. And if you’re a business owner, this confusion can hit your marketing strategies and results at large. Although, both terms aim to achieve the same result and have significant overlaps in the processes, the blueprint to achieve the same significantly varies. In this blog, we […] Manisha Mishra June 6, 2019 237 Reads share
The Smartest Ways to Build Trust With Your Customers Online Good relationships, including the ones between a business and its customers, are built on trust. Consumers need to feel confident that they are being told the truth and that a company’s products will match up to their claims. Furthermore, in today’s cyber society, many customers are highly concerned about the safety and security of their […] Taral Patel April 11, 2019 241 Reads share
7 Tips That Every Customer Service Agent Should Follow Brands may spend millions of dollars on advertising their products and services, but one nasty customer review can spill water on all of their money and efforts. Word-of-mouth or organic marketing is one such boon as well as a bane for any business. In the world of advertising and marketing, customer opinion and reviews top […] Manisha Mishra March 11, 2019 448 Reads share
Achieve Customer Satisfaction With 5 Amazing Live Chat Features In this customer-centric era, good customer service has become the most important part of the business. Customers expectations are rising and it is very important to fulfill their expectations and to offer top-notch customer service in this competitive world. Customers can easily switch to your competitor if they do not feel valued or satisfied. Live […] Sam Makad February 20, 2019 471 Reads share
Customer Expectations: What Customers Expect From Business Customer satisfaction is the combination of two things, first is customer service experience and the second is customer expectations. Both depend on how they are treated by your front desk operators when they call into your customer service department or they are directly faced by your representatives. Recently, customer expectations and the level of satisfaction […] Denise F Swanson January 25, 2019 698 Reads share
Why Improving Customer Service Is Important and How You Can Do It Customer service plays a key role in running a successful business. It is something that should be set first on your priority list. Ever since social media gained popularity, customer service has also evolved in these few years and is no more confined till one-on-one interaction through phone calls or a public open forum which […] Vijay Nagar January 9, 2019 438 Reads share
3 Ways Customer Success Teams Can Leverage Tech to Build Lasting Relationships Whether you have an existing customer success team or are thinking of starting one, technology should be a critical part of your customer retention strategy. If you are not leveraging the latest in automation technology to build and maintain relationships with your clients and valued customers, you could be missing the mark. Your “customer success team” could […] Matt Shealy December 20, 2018 416 Reads share