Achieve Customer Satisfaction With 5 Amazing Live Chat Features In this customer-centric era, good customer service has become the most important part of the business. Customers expectations are rising and it is very important to fulfill their expectations and to offer top-notch customer service in this competitive world. Customers can easily switch to your competitor if they do not feel valued or satisfied. Live […] Sam Makad 3 days ago 29 Reads share
Customer Expectations: What Customers Expect From Business Customer satisfaction is the combination of two things, first is customer service experience and the second is customer expectations. Both depend on how they are treated by your front desk operators when they call into your customer service department or they are directly faced by your representatives. Recently, customer expectations and the level of satisfaction […] Denise F Swanson January 25, 2019 90 Reads share
Why Improving Customer Service Is Important and How You Can Do It Customer service plays a key role in running a successful business. It is something that should be set first on your priority list. Ever since social media gained popularity, customer service has also evolved in these few years and is no more confined till one-on-one interaction through phone calls or a public open forum which […] Vijay Nagar January 9, 2019 94 Reads share
3 Ways Customer Success Teams Can Leverage Tech to Build Lasting Relationships Whether you have an existing customer success team or are thinking of starting one, technology should be a critical part of your customer retention strategy. If you are not leveraging the latest in automation technology to build and maintain relationships with your clients and valued customers, you could be missing the mark. Your “customer success team” could […] Matt Shealy December 20, 2018 137 Reads share
Marketing How Customer Service and Digital Marketing Can Work Hand-in-Hand A few years ago, when digital marketing was not as big as it is now, there was no need for a company’s marketing department and their customer support to collaborate. However today, a company cannot become that successful if both these departments don’t work hand-in-hand. This is primarily because the channel where a company will […] Ritu Sharma November 30, 2018 449 Reads share
Management 5 Things Your Business Can Implement Tomorrow to Wow Customers You can have the best plans and intentions for your business, but if you don’t have happy customers, you won’t be able to bring in the profits that you hope for. Happy customers come from treating people like people and not a paycheck. Skills like patience, attentiveness, and communication are key to making your customer’s […] Matt Shealy September 28, 2018 715 Reads share
Growth 5 Ways to Enhance Your Customer Satisfaction The winning formula for making your business a success is to make your customers happy. Here are five effective strategies to enhance your customer satisfaction. Natalia Hawkins January 8, 2018 656 Reads share
Technology 5 Ways Your Business can Use Video for Customer Service Video can transform your business’s customer service, providing a more engaging, convenient communication platform. JT Ripton November 3, 2017 358 Reads share
Growth Service Ideas for eCommerce Customers It is common to see people getting disenchanted with ecommerce in case they have issues with the order or with the website for that matter. Nirdesh Singh September 15, 2017 405 Reads share
Growth 12 Ways Startups Can Out-compete Their Competitors Many startups never had the chance to breathe, let alone thrive. Here are tips on how to successfully outrun your competitors as a startup. Adeyemi Adetilewa June 29, 2017 336 Reads share