How Chatbot Services Are Changing the Definition of Customer Service? Each business tends to upgrade the means and mediums of customer service, in order to retain its potential customer for a longer span of time. The emergence of the latest development in the field has brought recent technologies on the desk of the common man. Several organizations are utilizing the chatbot services to ease the […] Melissa Wyatt March 30, 2020 172 Reads share
Technology What Makes Cloud-Hosted Contact Centers Preferable and Popular? The number of on-premise contact centers is reducing all over the world, and this is definitely not happening without compelling reasons. The advent and massive growth of call centers have transformed customer service sector in the last 2 decades. However, like everything run by technology, the contact centers have also evolved with time. The technology […] Swati PK November 21, 2019 497 Reads share
How a Customer-First Approach Is Key to Your Business’ Success Netflix didn’t kill Blockbuster. Ridiculous late fees did. Uber didn’t kill the Taxi business. Limited taxi access and fare control did. Apple didn’t kill the music industry. Being forced to buy full-length albums did. Amazon didn’t kill other retailers. Bad customer service and experience did. Airbnb isn’t killing the hotel industry. Limited availability and pricing […] Therese Palmere October 18, 2019 534 Reads share
Growth The Amalgamation of AI Marketing and Customer Experience (CX) With ever-increasing social connectivity and digital channels, there is an explosion of data from different channels. DATA, big or small, plays a huge role in the decision making, and planning process. But, how to unlock this data? It has been a dilemma for the marketers as the right unlocking of this information can only bring […] Robert Jordan July 24, 2019 599 Reads share
Sales How People Counting and Tracking Aids Retail Retail is one of the most intense competitive industry. Therefore, retail owners have to follow business trends and technology in order to survive, especially people counting and tracking solutions. Mostly, brick and mortar business owners do not pay sufficient attention to the digital world and technology. This situation creates both advantages and disadvantages to the […] deniz çetin July 4, 2019 695 Reads share
Customer Service and Customer Experience: How Are They Different? Customer service and customer experience are often confused as synonyms. And if you’re a business owner, this confusion can hit your marketing strategies and results at large. Although, both terms aim to achieve the same result and have significant overlaps in the processes, the blueprint to achieve the same significantly varies. In this blog, we […] Manisha Mishra June 6, 2019 494 Reads share
The Smartest Ways to Build Trust With Your Customers Online Good relationships, including the ones between a business and its customers, are built on trust. Consumers need to feel confident that they are being told the truth and that a company’s products will match up to their claims. Furthermore, in today’s cyber society, many customers are highly concerned about the safety and security of their […] Taral Patel April 11, 2019 473 Reads share
7 Tips That Every Customer Service Agent Should Follow Brands may spend millions of dollars on advertising their products and services, but one nasty customer review can spill water on all of their money and efforts. Word-of-mouth or organic marketing is one such boon as well as a bane for any business. In the world of advertising and marketing, customer opinion and reviews top […] Manisha Mishra March 11, 2019 870 Reads share
Achieve Customer Satisfaction With 5 Amazing Live Chat Features In this customer-centric era, good customer service has become the most important part of the business. Customers expectations are rising and it is very important to fulfill their expectations and to offer top-notch customer service in this competitive world. Customers can easily switch to your competitor if they do not feel valued or satisfied. Live […] Sam Makad February 20, 2019 831 Reads share
Customer Expectations: What Customers Expect From Business Customer satisfaction is the combination of two things, first is customer service experience and the second is customer expectations. Both depend on how they are treated by your front desk operators when they call into your customer service department or they are directly faced by your representatives. Recently, customer expectations and the level of satisfaction […] Denise F Swanson January 25, 2019 1,333 Reads share