Tag Archives: customer satisfaction

How a Customer Success Team Can Take Your Organization to the Next Level

If you search for “customer success” on Indeed, you’ll find more than half a million jobs. But what is customer success? How does it differ from customer service, customer relations, or customer support? Most importantly, is it really necessary for businesses? Many credit Salesforce for creating customer success positions and the concept has been deployed widely by […]
December 9, 2019 229 Reads share

Customer Expectations: What Customers Expect From Business

Customer satisfaction is the combination of two things, first is customer service experience and the second is customer expectations. Both depend on how they are treated by your front desk operators when they call into your customer service department or they are directly faced by your representatives. Recently, customer expectations and the level of satisfaction […]
January 25, 2019 1,184 Reads share