Tag Archives: customer experience

AI Provide Better Customer Experience Than Humans

Growth

Does AI Provide Better Customer Experience Than Humans?

Pixabay Artificial Intelligence The new age of technology is sweeping the world today and we have come a long way to make everyday life easier for humankind. And speaking about new-age technology, artificial intelligence or AI for short slowly becomes a helping partner for human customer service for homes and especially for businesses across the […]
August 15, 2019 128 Reads share
Keys to Boosting Customer Lifetime Value

4 Keys to Boosting Customer Lifetime Value

Many businesses focus almost exclusively on customer acquisition — a logical strategy for any startup, not so much for those who’ve been around the block a time or two. After all, acquiring a new customer can cost you five times more than retaining an existing one. And the probability of conversion between the two is enough to give anyone […]
July 30, 2019 124 Reads share
Improve your Customer Experience Through Effective Employee Engagement

Growth

Improve your Customer Experience Through Effective Employee Engagement

  Internet of Things… Social Media… Big Data… Technology is shaping this era of ‘Digital Darwinism’. Disruptive technologies have forged an irrefutable link between employee engagement and customer experience.  Today, customers have the world on their fingertips. The internet has given customers a unique identity that lets them be in command. If they don’t like […]
July 3, 2019 208 Reads share
difference between customer service and customer experience

Customer Service and Customer Experience: How Are They Different?

Customer service and customer experience are often confused as synonyms. And if you’re a business owner, this confusion can hit your marketing strategies and results at large. Although, both terms aim to achieve the same result and have significant overlaps in the processes, the blueprint to achieve the same significantly varies. In this blog, we […]
June 6, 2019 183 Reads share

What Is Customer Feedback and Why Is It so Relevant for Your Business?

The term customer feedback refers to the information that comes directly from consumers about the satisfaction or dissatisfaction they experience regarding a certain product or service. In other words, it is all the information generated by consumers and/or buyers of a certain brand. This information comes in many formats (e.g., text or speech) and through […]
April 12, 2019 262 Reads share

Business

Top 5 Best Multi-Channel Customer Feedback &Amp; Survey Apps

The simplest definition of customer experience is how your customers perceive the quality of their interactions with your organization. In today’s digital world, experiences can make or break a business in a matter of days, hours, minutes or seconds. Sentiments spread quickly on the various channels we have today — it can increase product demand and customer loyalty as […]
April 9, 2019 325 Reads share

Business

Offering Subscription Services Brings in More Mobile Commerce Money

Courting customer loyalty is an ever-shifting goal to hit and no longer relies solely on a business offering a solid product. Digital marketing, word of mouth advertising and the natural lack of stagnation brought around by the age of interconnectivity might be leaving you wondering what the next big break in customer retention could be. […]
January 4, 2019 497 Reads share

Management

5 Things Your Business Can Implement Tomorrow to Wow Customers

You can have the best plans and intentions for your business, but if you don’t have happy customers, you won’t be able to bring in the profits that you hope for. Happy customers come from treating people like people and not a paycheck. Skills like patience, attentiveness, and communication are key to making your customer’s […]
September 28, 2018 1,234 Reads share
Personalization Marketing for Small Business

Marketing

Personalization: 3 Ways It’s a Game Changer for Your Business

Does your brand have a unique story to tell? Does your message differentiate you from the competition? Although most management would answer “yes” to both, emails, website content, and CTAs are still of the generic-form-letter type. If you’re not taking the time to personalize marketing efforts, customers won’t take the time to engage. Personalization is […]
September 20, 2018 558 Reads share