Tag Archives: customer experience

Improve your Customer Experience Through Effective Employee Engagement

Growth

Improve your Customer Experience Through Effective Employee Engagement

  Internet of Things… Social Media… Big Data… Technology is shaping this era of ‘Digital Darwinism’. Disruptive technologies have forged an irrefutable link between employee engagement and customer experience.  Today, customers have the world on their fingertips. The internet has given customers a unique identity that lets them be in command. If they don’t like […]
July 3, 2019 80 Reads share
difference between customer service and customer experience

Customer Service and Customer Experience: How Are They Different?

Customer service and customer experience are often confused as synonyms. And if you’re a business owner, this confusion can hit your marketing strategies and results at large. Although, both terms aim to achieve the same result and have significant overlaps in the processes, the blueprint to achieve the same significantly varies. In this blog, we […]
June 6, 2019 94 Reads share

What Is Customer Feedback and Why Is It so Relevant for Your Business?

The term customer feedback refers to the information that comes directly from consumers about the satisfaction or dissatisfaction they experience regarding a certain product or service. In other words, it is all the information generated by consumers and/or buyers of a certain brand. This information comes in many formats (e.g., text or speech) and through […]
April 12, 2019 194 Reads share

Business

Top 5 Best Multi-Channel Customer Feedback &Amp; Survey Apps

The simplest definition of customer experience is how your customers perceive the quality of their interactions with your organization. In today’s digital world, experiences can make or break a business in a matter of days, hours, minutes or seconds. Sentiments spread quickly on the various channels we have today — it can increase product demand and customer loyalty as […]
April 9, 2019 246 Reads share

Business

Offering Subscription Services Brings in More Mobile Commerce Money

Courting customer loyalty is an ever-shifting goal to hit and no longer relies solely on a business offering a solid product. Digital marketing, word of mouth advertising and the natural lack of stagnation brought around by the age of interconnectivity might be leaving you wondering what the next big break in customer retention could be. […]
January 4, 2019 425 Reads share

Management

5 Things Your Business Can Implement Tomorrow to Wow Customers

You can have the best plans and intentions for your business, but if you don’t have happy customers, you won’t be able to bring in the profits that you hope for. Happy customers come from treating people like people and not a paycheck. Skills like patience, attentiveness, and communication are key to making your customer’s […]
September 28, 2018 1,089 Reads share
Personalization Marketing for Small Business

Marketing

Personalization: 3 Ways It’s a Game Changer for Your Business

Does your brand have a unique story to tell? Does your message differentiate you from the competition? Although most management would answer “yes” to both, emails, website content, and CTAs are still of the generic-form-letter type. If you’re not taking the time to personalize marketing efforts, customers won’t take the time to engage. Personalization is […]
September 20, 2018 506 Reads share

Marketing

10 Ways Early Stage Startups Can Rock Customer Service

Sales and marketing, product development, legal, financials … There are plenty of things to think about when your startup is in its infancy. So much so that one important element is often treated as an afterthought. That element is customer service. It’s understandable why your focus is on those other factors. You’re trying to grow […]
June 26, 2017 546 Reads share