Tag Archives: call center solutions

Business

Why Your Call Center Software Needs Live Chat and Video Calling Feature?

Call Center Software Organizations may have in-house contact centers or outsource customer support. In either case, the priority is to deliver customer satisfaction. Sadly, according to surveys, 43% customers feel contact centers do not provide satisfactory service. 42% customers want fast resolution, 40% want quick answers, 40% want personal interaction and 39% want information they […]
January 4, 2019 155 Reads share
call center industry

Growth

5 Ways IoT is Revolutionizing the Call Center Industry

In today’s technological world, wireless technologies have paved different ways to increase the trends of IoT, or internet of things. This can be described best as, when your internet will be connected to multiple physical objects, you can render them as the “smart objects” with an efficient ability to process, sensor and act upon the […]
November 19, 2018 345 Reads share