Tag Archives: call center

Business

Why Your Call Center Software Needs Live Chat and Video Calling Feature?

Call Center Software Organizations may have in-house contact centers or outsource customer support. In either case, the priority is to deliver customer satisfaction. Sadly, according to surveys, 43% customers feel contact centers do not provide satisfactory service. 42% customers want fast resolution, 40% want quick answers, 40% want personal interaction and 39% want information they […]
January 4, 2019 495 Reads share