Vikash Kumar

Use Video Customer Support Enhance Customer Experience

How to Use Video in Customer Support to Enhance Customer Experience?

When was the last time that you actually read a ‘read-me’ document or browsed any manual before purchasing a product? It is kind of rare for all of us. Many customers have shared their sentiments with the ubiquity of instant customer service options from live-chat to SMS, email, voice and social as the customers have […]
September 11, 2019 919 Reads share

5 Business Intelligence Tools That Stand the Test of Time

Often times, we are told that “Data is the new gold mine” but I say it has become the norm for businesses which relieves them entirely and also of the headaches that go with them. However, I am not romanticizing data as it can be a blessing and a curse at the same time. Yes, […]
November 2, 2018 1,491 Reads share