Tracey Wik

How a Customer Success Team Can Take Your Organization to the Next Level

If you search for “customer success” on Indeed, you’ll find more than half a million jobs. But what is customer success? How does it differ from customer service, customer relations, or customer support? Most importantly, is it vital for businesses? Many credit Salesforce for creating customer success positions and the concept has been deployed widely by software-as-a-service providers. […]
December 18, 2019 103 Reads share