Therese Palmere

How a Customer-First Approach Is Key to Your Business’ Success

Netflix didn’t kill Blockbuster. Ridiculous late fees did. Uber didn’t kill the Taxi business. Limited taxi access and fare control did. Apple didn’t kill the music industry. Being forced to buy full-length albums did. Amazon didn’t kill other retailers. Bad customer service and experience did. Airbnb isn’t killing the hotel industry. Limited availability and pricing […]
October 18, 2019 118 Reads share