Graham Bell

What Is Customer Feedback and Why Is It so Relevant for Your Business?

The term customer feedback refers to the information that comes directly from consumers about the satisfaction or dissatisfaction they experience regarding a certain product or service. In other words, it is all the information generated by consumers and/or buyers of a certain brand. This information comes in many formats (e.g., text or speech) and through […]
7 days ago 29 Reads share

Business

Top 5 Best Multi-Channel Customer Feedback &Amp; Survey Apps

The simplest definition of customer experience is how your customers perceive the quality of their interactions with your organization. In today’s digital world, experiences can make or break a business in a matter of days, hours, minutes or seconds. Sentiments spread quickly on the various channels we have today — it can increase product demand and customer loyalty as […]
1 week ago 48 Reads share

The Importance of Mobile Apps for E-Commerce Businesses

In simple words, e-commerce business is the online presence of a store that runs business transactions over the internet. With an extending internet audience, the development of e-commerce business has shaped the online shopping behaviors of both customers and retailers. It has opened new possibilities for business expansion and growth with smooth customer experience. Originally, online trade […]
March 26, 2019 95 Reads share