Olga Kolomiiets

Management

What Is the Customer Service Management Process: Definition, Key Factors, and Strategies

Consumers are becoming increasingly intolerant of poor customer service. 32% of customers​ will leave a brand they love after one bad customer experience. Brands that wish to maintain a competitive advantage must focus on service-related strategies to reduce churn. The service management process performs an integral role in maintaining outstanding service levels. Effective strategies here […]
September 18, 2020 295 Reads share