Nick Kennedy

Business

The Role of Customer Service Agents in a Chatbot Dominated World

The Role of Customer Service Agents in a Chatbot Dominated World The emergence of AI and other new technologies is making the world more automated, and customer service is no exception. Gartner, a prominent IT research company, predicts that by the year 2020, chatbots will manage 85% of customer service relationships. With chatbots seemingly taking over customer service, […]
December 24, 2018 633 Reads share