Matt Shealy

Business

Onboarding Best Practices for Remote Teams

The COVID pandemic forced millions of employees to start working from home. As companies struggled to sustain operations, the results were better than expected. 94% of employers said productivity was the same or higher with employees working remotely. Companies are hiring more remote workers than ever before. The trend is not likely to slow down […]
June 23, 2021 498 Reads share

5 eCommerce Strategies to Supercharge Your Customer Loyalty

Boosting engagement is one of the most important ways to improve customer retention. A recent study from Aberdeen Group discovered that brands with strong omnichannel engagement strategies had customer retention rates of 89%. Brands that failed to develop strong engagement strategies had engagement rates of only 33%. If your customer service surveys indicate that customer […]
March 4, 2021 197 Reads share

4 Tips to Plan for Your App Development Cost

Customers are spending more of their time using apps, and more companies are discovering the need to have an app to reach customers and keep up with user trends in the digital landscape. However, not knowing how to plan app development costs keeps most businesses from developing their mobile app ideas. This article will cover […]
January 29, 2021 318 Reads share

How to Hire Developers for a Startup

The digital transformation in business has changed everything. No matter what industry you are in, technology is playing an increasing role in your business. Finding qualified people that can implement that technology, however, has never been harder. Search for software developers on Indeed.com and you will get more than 108,000 openings. On Monster.com there are 125,000 […]
December 29, 2019 634 Reads share

The Complete Guide To VoIP And Why Your Business Needs It

In today’s fast-paced and competitive business environment, seamless communication is the key to improving collaboration, streamlining operations, and delivering outstanding customer experience, so you can increase sales and boost your bottom line. Phone service is the heart of a business communication platform. Today, more and more businesses are switching to a VoIP phone system. Read on to find out if it’s […]
December 12, 2019 391 Reads share
VOIP Strategies 10X Sales Team Closing Rates

5 VOIP Strategies to 10X Your Sales Team’s Closing Rates 

Every sales agent wants to close deals faster. With more competition and scrutinizing customers, it’s getting harder to close deals unless you leverage technology. That’s where voice over internet protocol (VoIP) comes in. VoIP phone service can help boost closing strategies as it works with voice, video, email, and text. VoIP phones can integrate with advanced software to […]
September 13, 2019 1,640 Reads share
Ways to Personalize the Sales Process

3 Ways to Personalize the Sales Process

Landing conversions is a challenge in the digital age. Rather than following up with leads or making cold calls, the modern sales process has even more barriers that make it hard to work through and develop meaningful client relationships. This is especially true with marketing strategies from countless businesses flooding someone’s inbox or social media […]
July 18, 2019 749 Reads share
email marketing

3 Sales Email Templates for Higher Prospects Engagement

The truth is, people are bombarded by emails – both at work and on their personal email accounts. In fact, it is estimated that in 2019 alone, over 293 billion emails will be sent which adds up to hours of time spent people will spend looking through emails.  Inboxes are crowded and full of messages […]
May 2, 2019 670 Reads share

6 DevOps Tools That Help Teams Deploy Apps Faster

The integration of development and operations can transform internal software development. Leveraging DevOps practices, teams can deploy apps faster while still maintaining high quality and security throughout the process. However, a new methodology like DevOps is only effective when the Development and Operations teams can collaborate seamlessly and instantly.  Clear documentation, communication, and testing are […]
April 3, 2019 1,370 Reads share

Business

How AI and Automation Are Transforming the Customer Experience

Poor customer experience can devastate a business. Accenture reports that more than 50% of customer switched providers after a poor customer service experience. And yet, customer service teams are asked to do more than ever before. Now that customers can email, call, text, Tweet or even chat directly with care teams, expectations have risen. 82% of consumers […]
April 3, 2019 1,102 Reads share