Manisha Mishra

difference between customer service and customer experience

Customer Service and Customer Experience: How Are They Different?

Customer service and customer experience are often confused as synonyms. And if you’re a business owner, this confusion can hit your marketing strategies and results at large. Although, both terms aim to achieve the same result and have significant overlaps in the processes, the blueprint to achieve the same significantly varies. In this blog, we […]
June 6, 2019 1,438 Reads share

5 Reasons Why Your Business Cannot Ignore Recording Customer Calls

Call recording is no more a siloed application. With cloud-hosted telephony services, call recording has become an important feature offered by every service provider in their call management suite. However, only a few of the organizations using this feature understand the significance and importance of call recording for their business. In this blog, you’ll understand […]
April 3, 2019 958 Reads share

7 Tips That Every Customer Service Agent Should Follow

Brands may spend millions of dollars on advertising their products and services, but one nasty customer review can spill water on all of their money and efforts. Word-of-mouth or organic marketing is one such boon as well as a bane for any business. In the world of advertising and marketing, customer opinion and reviews top […]
March 11, 2019 2,507 Reads share