Krause Leia

How Customer Experience Drives Business Growth

Our clients have consistently been an integral part of our organization’s accomplishments, so ideally, as a goodwill measure, we need to care for them. But, lately, clients have been putting more prominent significance on the experience they get from an organization, and this behavior can be challenging in the course of the CX lifecycle. While […]
March 16, 2020 1,552 Reads share

20 Trending Customer Experience Metrics

Almost all successful businesses have a set of standard metrics. Learning who your customers are, what they need, and how they can be served better is not just the foundation for a business to grow, but also a significant quotient for avoiding customer churn. Metrics reflect the success of programs that enhance customer experience and […]
January 29, 2020 931 Reads share