Jincy Joy

Small Businesses Should Deploy AI and Machine Learning

When and Where Small Businesses Should Deploy AI and Machine Learning?

Technological evolutions have enabled businesses of varying types to enhance their products and service quality and improve the operations in big ways. It is no longer only about using the latest software or having a stunning app to woo the customers. Companies of varying types are leaning towards the adoption of AI technology solutions. AI […]
September 5, 2019 1,384 Reads share
ivr systems

8 Reasons Why IVR Systems are Essential for Small Businesses in the Digital Age

According to an independent market research study commissioned by Google, existing and potential customers call a business directly for various reasons – inquire about product availability, compare product prices, check for deals/offers, check for business hours, make a reservation, and schedule an appointment. 39% of the customers call a business frequently when they are ready […]
May 6, 2019 1,497 Reads share


Contact Center Trends: 9 Important Trends to Watch for in 2019

  According to a market research study conducted by Grand View Research, “The global contact center software market is projected to expand at a remarkable CAGR of 15.6% and reach USD 47.77 billion by 2025.” The global contact center market growth will be driven by several key factors including cloud-based contact center services, business process […]
March 12, 2019 1,913 Reads share