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ivr systems

8 Reasons Why IVR Systems are Essential for Small Businesses in the Digital Age

According to an independent market research study commissioned by Google, existing and potential customers call a business directly for various reasons – inquire about product availability, compare product prices, check for deals/offers, check for business hours, make a reservation, and schedule an appointment. 39% of the customers call a business frequently when they are ready […]
May 6, 2019 161 Reads share


Contact Center Trends: 9 Important Trends to Watch for in 2019

  According to a market research study conducted by Grand View Research, “The global contact center software market is projected to expand at a remarkable CAGR of 15.6% and reach USD 47.77 billion by 2025.” The global contact center market growth will be driven by several key factors including cloud-based contact center services, business process […]
March 12, 2019 315 Reads share