Akash Soni

Technology

Advanced Contact Center Solutions to Boost E-Commerce Operations

There are old and established players in the eCommerce segment. Since it is one of the fastest-growing sectors with global retail sales expected to touch $ 4.9 trillion, there are new entrants on the scene. Even B2B eCommerce sales will exceed $ 6 trillion according to Frost and Sullivan, which means there are ample opportunities […]
July 16, 2020 476 Reads share

How IVR Services Can Deliver a Great Customer Experience

Businesses embrace IVR, or interactive voice response, with great joy. No, the customer experience was not the primary goal at first. It was cost-cutting and saving on human resources, as well as shifting the burden to the customer. It is no surprise that managers then tried to make IVRs as complex as possible to handle […]
February 17, 2020 212 Reads share

Business

Top Mobile App Development Trends to Keep an Eye on in 2019

The year 2018 draws to a close and 2019 looms on the horizon. Will the New Year bring something new and radical or will we be seeing just incremental advances in mobile app development? Here are a few mobile app development trends worth keeping on your radar. Instant applications and progressive web apps to gain […]
December 31, 2018 1,637 Reads share