Denise F Swanson

Customer Expectations: What Customers Expect From Business

Customer satisfaction is the combination of two things, first is customer service experience and the second is customer expectations. Both depend on how they are treated by your front desk operators when they call into your customer service department or they are directly faced by your representatives. Recently, customer expectations and the level of satisfaction […]
January 25, 2019 645 Reads share

Technology

The 7 Best Cloud Contact Center Software Platform in 2018 – Why and How?

Excellent customer service doesn’t happen by accident. As the global cloud market is growing, cloud contact center solutions help organizations of all sizes be first and stay first in their industry likewise, by empowering customer service teams to move faster and work smarter. By equipping contact centers with the best tools and details they need […]
January 21, 2019 505 Reads share