Steven Thompson

Business Need A Mystery Shopping Program

Why Would A Business Need A Mystery Shopping Program?

Mystery shopping? That’s the thing that shops do when they want to see if their staff are doing what they’ve been told, isn’t it? Well, yes and no. Mystery shopping programs have been used globally to improve what a business can offer its clients. A quality mystery shopping program measures specifics, allowing leaders to pinpoint […]
October 14, 2019 70 Reads share