Barney Austen


How Healthy Is Your Business?

Business health and measuring of same if greater than measuring purely the financial metrics. It should also be about the measurement of customer satisfaction, employee satisfaction and the overall operational effectiveness.
July 7, 2011 25 Reads share


Profiting From Project IP

There are learnings from all services projects that a business delivers to its clients. These learnings need to be taken and applied to all future projects to enhance project profitability and quality of delivery.
June 7, 2011 19 Reads share


The Three Little Pigs

The tendering process is designed, in the main, to get the lowest price. But who actually benefits in the longer term for cutting the price back to the bone? Does anyone? Or does it just lead to frustration?
May 10, 2011 14 Reads share


The Challenge Of Honesty

When a business is challenged to stay afloat, the temptation can be to exaggerate capability. Capability to deliver to our customers on what they have looked and paid for. The trick is to ensure...
April 12, 2011 19 Reads share


Are Your Customers All Positive References?

Being able to go back to customers for a reference to support the sales process is always a good thing to be able to do. But we should not be aiming to get a reference from one or two customers - but every customer...
March 2, 2011 13 Reads share


Star Wars And It’s Warning To Suppliers

When dealing with a company as a supplier, it is important to have more than one contact. It is possible to end up being the victim of an "empire builder" and have no insights into the remainder of the business...
February 3, 2011 21 Reads share


Consultancy Engagement And Scope Control

Consultants are often engaged to help a company when specific expertise is required. For that engagement to be a success, it is vital that the engaging company ensures that the scope of the work is defined and...
January 13, 2011 24 Reads share


What’s Your Story?

Having a marketing message early in your business development is vital. It helps to put shape and definition to the entire entity. Without a clear message, you can flounder and lose focus...
December 16, 2010 10 Reads share


The Virtual Office

Virtual offices are a great way of giving your business capabilities in excess of your own internal capabilities. But there are numerous ways of creating a virtual office - not all of which involve using a managed service provider...
November 19, 2010 18 Reads share


Business Measurement

Measurement is a critical path towards business success. Every part of a business can be measured to determine areas for possible improvement. Focus on the expensive areas first, put the processes in place...
November 2, 2010 24 Reads share