Barney Austen

Management

How Healthy Is Your Business?

Business health and measuring of same if greater than measuring purely the financial metrics. It should also be about the measurement of customer satisfaction, employee satisfaction and the overall operational effectiveness.
July 7, 2011 639 Reads share

Management

The Challenge Of Honesty

When a business is challenged to stay afloat, the temptation can be to exaggerate capability. Capability to deliver to our customers on what they have looked and paid for. The trick is to ensure...
April 12, 2011 465 Reads share

Management

Consultancy Engagement And Scope Control

Consultants are often engaged to help a company when specific expertise is required. For that engagement to be a success, it is vital that the engaging company ensures that the scope of the work is defined and...
January 13, 2011 629 Reads share

Management

THE MOST BORING TOPIC EVER?

The skills associated with project management are directly relevant to services businesses. The management form is often seen as being associated with IT and Engineering, but every business can benefit from understanding how to deliver their projects more effectively.
August 31, 2010 704 Reads share

Management

Mayday, Mayday, Help Needed!

Support desks are the frontline for many businesses in providing customer service and support on products and services they provide...
July 13, 2010 426 Reads share
Facebook Influencer Marketing: A Brief Guide

Marketing

Free, an assumption too far?

Free is an effective marketing and sales tool. In the on-line world, have consumers become too expectant for everything to be free?
April 14, 2010 410 Reads share

Management

Customer Loyalty – It’s all about CRM

CRM is not just a concept for big business. It applies to all businesses but it has become, like so many other things, over-engineered on the back of product developments. It is about knowing and understanding your customer to deliver a greater benefit to you business.
March 18, 2010 663 Reads share

Growth

Diary of a virgin entrepreneur – age 40 ¾

Some helpful hints for first time entrepreneurs and business people. There is lots too think about, but some things are more important than others. Hopefully this article will give you some help.
March 16, 2010 734 Reads share

Management

Lost At Sea. Focus on the Lighthouse!

When we start out in business, we can often lose sight of why we started off in the first place. While it is important to understand our market and listen to our customers...
February 22, 2010 495 Reads share

Management

A Holiday? Are You Mad?

Holidays/Vacations are an important aspect to our working lives, yet many choose not to go on them to the detriment of themselves and their businesses.
January 27, 2010 519 Reads share