5 Ways Call Centers Can Skyrocket Your Sales
Did you know that, according to a Harris Interactive poll, 96 percent out of 2,048 surveyed adults revealed they have had a bad customer service experience when they got in touch with support personnel on the phone. Out of the total, 8 out of 10 of them vowed to stop doing business with that company.
If you find this highly worrying, you are not alone. Things like this could easily hurt your sales. Why not take away all the burden associated with managing an in-house call center, and outsource the work to a dependable third-party call center instead? Not only will you be able to see your sales figures soar, but with value-added services like time-stamped receptionists, your business will also appear more professional and credible.
Outsourcing calls can be easy, if you knew how to do it effectively. If you took the time and effort to do so, you may be on your way to enjoying these five benefits that come with outsourcing call centers:
#1. Let the sales pour in, 24 hours a day, 7 days a week
One of the many reasons why outsourcing a call center for your business is good for sales is due to the diverse call times your company will enjoy. How does this work? Staff from outsourced call centers are generally located across the world, and with so many of them operating around the clock, your customers will constantly be attended to.
This means that your business virtually NEVER closes its doors and will be able to welcome and support customers anytime of the day. Questions get answered, assistance is given, and sales gets increased. The happier customers are, the higher your sales would soar.
#2. Let someone else train your experts.
Third-party call centers train their customer service agents to be experts in your products and services. This means that you don’t need to spend precious time training people to sell your offerings. All you need to do is hand over specific instructions and requirements, and your appointed call centers will do the rest, rendering you free to focus on more important tasks.
#3. Say ‘yes’ to global outreach
Did you know that English isn’t even the most widely-spoken language in the world? If all the Earth-dwellers in the world are represented by 100 people, then 17 people would speak Chinese, 6 would speak Spanish, and followed by 5 people who would converse in English. This shows just how important multiple language support is when it comes to outsourcing a customer service call center.
With customers coming from all sorts of diverse backgrounds, you’d surely want to be able to communicate with them. Only then would you be able to find higher chances of closing sales and enjoying better business profits.
#4. Scale your capacity in preparation for a new product launch
Got a new product launch coming up? You’ll want to anticipate a spike in call volume. An outsourced call center can easily counter this, effectively scaling your operation upwards so that you won’t have to turn away prospects knocking on your door.
#5. Save oodles of money (and your skin, too)
Most people do not realize that relying on an in-house call center requires a dedicated server and expensive software, which can run up to thousands of dollars. You can easily shave this amount of money off your expenses when you outsource a third-party call center.
Not only will you be able to save money, you’ll also be able to save face when it comes to compliance issues involving telemarketing. If you don’t want to be on the wrong side of the law, you may want to place your trust on a third-party call center. These companies make it a point to stay constantly updated on current rules and regulations involving their bread-and-butter, so it’s a good decision to trust them on that as long as they’re a reputable company with a great track record.
Other reasons why call centers are the bees’ knees:
No need to spend money or make way for more equipment
Besides paying for their service when outsourcing a call center, you’re also paying for use of their equipment to answer calls and tend to your precious customers.
Customized services to fit your organization’s needs
Whether you need call center staff with impressive tech support know-how or someone with a great personality to please or placate your customers, you can depend on an outsourced call center who has ample personnel and training to make your wishes come true.
What advantages do you see in using a call center? Do you use a call center for your business? We’d like to hear your experiences below.
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