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Behaving badly?



Although I’m sure most of you will be thinking of ‘Men behaving badly’ – The TV comedy series (which arguably was one of the best shows on TV, especially when Tony gave himself that self-tatoo…) but anyway…., the ‘bad behaving’ I’m referring to is ‘behavioural marketing’.

Most of us are aware that insights into human behaviours can guide our sales strategy, but how many exactly put this into action?

If your hand is well and truely raised at this point, give yourself a pat on the back. But ask yourself one question – Could you be doing it better?

Here is a list of digital strategies based on behaviours:

Email

  • Dynamically generated content based on purchase behaviour (Think Amazon, Ebay)
  • Targeted campaigns via segmented data – demographic, geographical (Think Travel)
  • Target by status – Current members, potential, lapsed etc (Think leisure classes and courses)
  • Manual follow up emails with tailored offers (Think hotels, SME’s)
  • Time-startegy emails – Primary after initial contact, then monthly or quartly (Think newsletters and laspsed contacts)

Website

  • Promo led content. Changable promos based on customer prerences and past behaviours
  • Insights and topical points of discussion led content
  • Competitive edge – actively monitor competitor traffic. Use of Hitwise and other intelligence software to form basis of content, especially incentives and homepage
  • Statistic led – Edit and adjust content based on stats. High-bounced, Low-viewed pages are revised for relevancy and positioning. Hook content (pages and popular searches) used like bait and switch strategies for wider pages per visit

Social Media

  • Proactivily search for potential sales opportunities and request friendship / join etc. Once they take the desired action, send them relevant marketing material
  • Strengthen your social media status and grow followers by using your other digital channels to advertise specialised socialmedia offers
  • Keep clear distinctions between audiences (social segmentation) – LinkedIn – build business community, Facebook – competition and activity sharing, Twitter – news feeds, BLOGS and articles. Use this to profile and compare interaction
  • Track social mentions using Buzz, Google alerts, filters etc – Loyalty behaviour and brand monitoring across all mediums

Behaviours can also be integrated into SMS, online advertising and video/audio.

Would enjoy reading strategy stories  – which worked and why, which didn’t….



The Author:

Christina is a complete geek, hence a perfect web + online marketing consultant. After ten years working with Premier Recruitment Group, LA Fitness, Monarch Airlines, Thomson Travel and a host of other companies, she now owns CG Online Marketing (www.cgonlinemarketing.com) in Ireland and is an associate of the Ahain Group. She's qualified in most things online such as web server management, digital design, Google Analytics and SEO. Specialties: Social Media Marketing, SEO / PPC,Google analytics (qualified in GA IQ) Web trends + insights, Data segmentation and targeting, Customer Behavior analysis, Digital design, Writing, Ethical marketing Green marketing / Sustainable tourism and Hotel + travel online marketing http://www.cgonlinemarketing.com

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