Tweak Your Biz » Management

Every single company on the face of the Earth will make a mistake at least once. Employees and their managers are human beings, and sometimes, they do inexplicably terrible things to their customers, and their actions demand some sort of response. Typically, when this sort of problem takes place, companies are encouraged to issue a public apology, in the hopes of quelling the anger and proving their dedication to customer service and responsiveness. I’ve written about reputation…

All newly developed startup teams will go through some turbulence. Many of these individuals have never worked with each other professionally and often have very little business experience if they are college students. In the age of Facebook, Kickstarter and Groupon, startup teams are getting younger, more ambitious and diverse, but the synergy amongst team members is not always there. This is why even the most innovative and creative startups can learn from established companies about…

In a small business every small action can have a big impact on the future.  A decision that could take months to finalize in a large corporation needs to happen right now in a small business without the time to endlessly contemplate alternative options.  “It’s great to have you on board, we’re sorry to see you go.” The great part about this is that small businesses can quickly pivot, sometimes changing their whole strategy overnight as they search for the right formula to…

Having the skills to negotiate effectively can make all the difference in business, from dealing with banks to dealing with suppliers all the way down to dealing with customers and staff members. If you have the ability to negotiate properly then you can bank on things going your way a lot more often. There are some minor differences between negotiating online and negotiating offline, so we`re going to be comparing the two and also offering some general advice to help you with negotiations both…

People often assume that innovation and creativity are gifts only some people have. The gods of business bestow breakthrough ideas to a select few, while the rest of us are doomed to a life of cookie-cutter ideas and by-the-book thinking.  The truth is that you can learn, and teach, innovation as well as you can teach marketing or leadership. You just need to understand how it works. Innovation is not invention Invention is a creative act. It comes out of a desire to build something new.…

If you’re a solo entrepreneur or a small business owner and you’re about to take the next step and start hiring employees, you might be thinking you know exactly how to do it. The thing is, it’s awfully hard to move from doing everything yourself, to delegating tasks to other people, who probably will not do it exactly as you do. There are some management tips, however, that can make the entire process easier on both you and your potential employees. Learning to delegate…

I don’t know about you, but I like being organized. And whenever I find a new tool or trick that helps me be organized, I shout it from the rooftops! Now is the perfect time to organize your business so that you start the new year with a clean and organized slate (or office, as it were). #1. Make Your Files Sharable and Accessible Long ago, I realized that files housed on my computer were a waste of time. I’d send a client a word processing document, and they’d send back the same with…

At some point most businesses will need a business plan. A business plan is generally required to secure internal or external investment or apply for funding such as a bank loan or enterprise agency support in order to exploit an identified business opportunity. As someone who writes business plans and provides training to entrepreneurs on how to write their business plan, I strongly recommend using a business plan template. I also suggest taking due care and attention in crafting the…

“The only constant thing in life is change.” We all have heard of this adage and can’t help but agree on this truthful statement. Change is everywhere. Whether you like it or not, you will experience some transitions, both major and minor, in your lifetime. Changes in an office setting is not an exception. What are these changes? Aside from daily tasks that stresses you one way or another, changes like these can add up to the things you have to deal with at work: Introduction of a new…

Recognizing problems early can save a lot of work later on down the road. Some people can see a problem miles away and some people have to wait until the problem arises. I guess some people are skilled at preparation and others are skilled responders. I always like to be prepared for problems before they occur. A few nights ago I heard a commander for a special operations naval team explaining that there were two words that always spelled failure for a mission, “too late.” …