Tweak Your Biz » Management

Raise your hand if you have looked at a company’s mission statement in the last 5 years when trying to decide if you’re going to do business with that company. Anybody? As a college student working on my undergraduate degree, I helped create a leadership development program designed to help students get engaged in their community, learn how to create positive change, and become our future business, local, state, and national leaders. The committee that I was on spent months working on…

Everyone who has ever dreamed of owning a business has also dreamed of selling a business. Usually for a life-changing amount of money.  We can group business owners who want to sell their company into two categories. In the first group are owners who have a plan to build their business and increase its value over the next several years. In the other group are owners who are ready to sell today – if not sooner. If you are in that second group it will be hard to make dramatic improvements…

A customer complains — loudly and publicly — about an experience he had with your business. You’re wringing your hands in despair. Doesn’t this complaint mean bad news for your company? Don’t worry; if you handle customer complaints in the right way, they not only can be turned around to make that specific customer happy, but they can even help you increase sales. Let’s look at some examples. #1. Yelp: Business Killer or Sales Tool? These days, to find a great restaurant or…

It’s no coincidence that Japanese cars continue to outshine US vehicles in quality. The Japanese have made achieving the highest levels of quality part of their business DNA. These major guiding principles are captured in Japan’s Five “S” System. Even if you are not a manufacturing organization, adopting these principles from the top of your org chart to the bottom will greatly increase efficiency, quality and reproducibility. Organization tips are always good and these have proven…

Want to turn your team into the A team? Economists from the University of Warwick in the UK and a German university found that happier people are roughly 12% more productive than their less happy peers. What happy means in a business context usually involves fewer LOLs and more $$$s but money is only one part of the equation. Employees are also motivated by feelings of ownership, the knowledge that their contributions are understood and valued and yes, things as simple as a Keurig in the…

“Most of us are familiar with the terms “economic capital” or “human capital”. But, have you considered the notion of “psychological capital” and how it relates to your work life? Researchers studying the application of Positive Psychology to the workplace have carefully considered this idea — as a growing body of evidence demonstrates that a positive mindset can not only affect our attitudes toward work, but the outcomes which follow. Indeed, the…

Just like a rainy April sets the stage for flowers to bloom in May, you can use times of adversity to make your business stronger for the future.  Most people don’t like the rainy season, or if they do they’ve already moved to the Pacific Northwest, but these tough times can test your business in a good way that leads to necessary improvements. Here are some ways you can make the best of the less pleasant times to build a better business. Raindrops keep falling on my head Every business…

You may know Vice magazine, tagline: The Definitive Guide to Enlightening Information, as an edgy Internet publication that produces innovative stories usually about oddities found around the world. Touted as the hipster bible for all that is new and interesting, Vice made its name covering a slew of depravities and corruption leading to its reputation as a global news source. Gigaom reports, “Like BuzzFeed, Vice Media often gets dismissed as a joke, or something not worth paying attention to…

Raise your hand if you have ever caught your retail staff lazing around playing Angry Birds when they were supposed to be working. Okay, everyone. You can put your hands down. Every business wants to keep employees productive, and retail is no exception. The problem is: there’s often downtime when no one is shopping, and so employees often think they can take a break. But what happens when a customer walks in and sees your employee smacking gum and talking on her cell phone? It’s a…

A PR crisis is typically defined as the moment when a small problem blows up into a big issue that could impact the long-term viability of your company. You might think that a problem like this will never, ever happen to you or to your business. Chances are, you’re wrong about that. Social media makes it remarkably easy for anyone to poke a hole in the primacy of your brand, and without a PR crisis plan in place, a little jab could be transformed into a business-killing crisis in a matter…