Tweak Your Biz » Management

Ok, right out of the gate, in the interests of full disclosure: my name is Flor and I’m a lawyer. So let’s get the jokes out of the way first: How do you tell if I’m lying? What do you call a bus full of me and my friends going off a cliff? What’s the difference between a dead skunk and a dead lawyer on the roadway? (And in case you haven’t heard any of these old chestnuts, I’ll enlighten you as we go.) I get the fact that not everyone holds lawyers in the highest esteem, but if…

YellowSchedule is a cloud based appointment management and customer relationship management (CRM) for mental health professionals. The company was co-founded by brother and sister duo Martina and Michael Skelly in 2011, for this #TYBSpotlight, I interviewed Martina to find out more about their software and success. An interview with Martina Skelly, YellowSchedule Co-founder by Donncha Hughes, TYB Contributor. #1. Donncha Hughes (DH) – What is YellowSchedule, who are your customers and…

Business owners and executives in small to mid-sized businesses know how hard it is manage their time between their work and personal lives. it can feel so much like a juggling act, particularly during growth phases. There are all kinds of time management tools out there from seminars to smart device apps. If it were just about getting the work done, we’d all be super productive. But what if it’s something else? What if everything you thought you knew about time management is…

To keep ahead of competition, your business needs to run efficiently. If your business does not follow current trends then it won’t succeed in the market. In simple terms, business efficiency means making the most out of what you have and how you can become a leader in the market. As a small business owner, you should have core assets like cash, employees, vehicles, premises, and access to products and services but the most important aspect is how often these assets are delivering…

A year or so ago the Harvard Business Review had an interesting article on two personality styles and the watch-outs regarding matching up pairs of people in boss/subordinate roles.  They categorized people as being of two types: promoters and protectors. Promoters see their role as creating a path to win.  They are comfortable taking chances and like to work quickly.  They dream big and think creatively.  Naturally, this makes them more likely to make mistakes, not think things through,…

Raise your hand if you have looked at a company’s mission statement in the last 5 years when trying to decide if you’re going to do business with that company. Anybody? As a college student working on my undergraduate degree, I helped create a leadership development program designed to help students get engaged in their community, learn how to create positive change, and become our future business, local, state, and national leaders. The committee that I was on spent months working on…

Everyone who has ever dreamed of owning a business has also dreamed of selling a business. Usually for a life-changing amount of money.  We can group business owners who want to sell their company into two categories. In the first group are owners who have a plan to build their business and increase its value over the next several years. In the other group are owners who are ready to sell today – if not sooner. If you are in that second group it will be hard to make dramatic improvements…

A customer complains — loudly and publicly — about an experience he had with your business. You’re wringing your hands in despair. Doesn’t this complaint mean bad news for your company? Don’t worry; if you handle customer complaints in the right way, they not only can be turned around to make that specific customer happy, but they can even help you increase sales. Let’s look at some examples. #1. Yelp: Business Killer or Sales Tool? These days, to find a great restaurant or…

It’s no coincidence that Japanese cars continue to outshine US vehicles in quality. The Japanese have made achieving the highest levels of quality part of their business DNA. These major guiding principles are captured in Japan’s Five “S” System. Even if you are not a manufacturing organization, adopting these principles from the top of your org chart to the bottom will greatly increase efficiency, quality and reproducibility. Organization tips are always good and these have proven…

Want to turn your team into the A team? Economists from the University of Warwick in the UK and a German university found that happier people are roughly 12% more productive than their less happy peers. What happy means in a business context usually involves fewer LOLs and more $$$s but money is only one part of the equation. Employees are also motivated by feelings of ownership, the knowledge that their contributions are understood and valued and yes, things as simple as a Keurig in the…