Tweak Your Biz » Management

Beats by Dr. Dre, Gmail, the Facebook “like” button, Java, Sony PlayStation. These products, icons and services, and many more, are now part of our lives – and some of us could not imagine living without them. But very few know these names were the result of innovative, smart intrapreneurship, way before the word was even invented or became mainstream jargon. Intrapreneurs are employees who work within companies but still retain some level of entrepreneurship. These professionals benefit…

From parents whom juggle family-life with full-time employment to budding entrepreneurs who have toes dipped in several business ventures, wearing many hats can be all too difficult. When working in an office environment it becomes second nature to ably project manage yourself. However, when you take that working environment away, project management is often easier said than done. In order to work in a productive and profitably way, it’s important to be able to project manage yourself and…

In fact, during the year-end break, you’ll finally have the time to rest your fingers and your brain. But just like New York, the Internet is a “city” that never sleeps… And if you own a blog that is not regularly updated with new content you have to expect to see a decrease in visits. There are 3 strategies that you can adopt: The strategy of doing nothing: the blog announces annual closure, with a message of “Happy New Year”. This is the one…

Once upon a time, if you wanted to be a sucessful business person, you took a few business courses in high school, and after graduating, you could get a general business degree. It was a degree, but it really couldn’t completely prepare you to launch a successful startup right out of college. It was not mandatory, though, and in fact, many successful entrepreneurs never received their college degrees. Some rich and famous people who opted out of college include producer, Simon Cowell;…

When you hire an employee, the last thing you expect is that they will rip you off. But it happens more often than you may think. And when it comes to payroll fraud, small business owners are particularly vulnerable. The 2014 Global Fraud Study by the National Association of Fraud Examiners found that small business owners are payroll fraud victims more often than bigger businesses. When a small business is hit by fraud, 16.5% of the time it involves payroll, compared to only 8.2% for bigger…

After spending several weeks — not to mention the busiest and most stressful weeks of the year for your business — with temporary staff, you likely have by now a sense of who you’d like to bring on permanently. In fact, holiday help is the best to hire because you have no risk in hiring them for a few weeks: if they’re not up to snuff, you don’t even have to fire them! They already expect that their gig will be over when the new year starts. But that time they spend working for you is…

Answering telephone calls is an important and crucial part for any business. Sure, web enquiries, social media and email have their place, but the telephone still remains the primary point of contact for many customers. Professional telephone etiquette can impact a positive first impression, which more often than not, influences the caller’s behaviour and actions towards your business. Follow these ten tips to learn how to answer your phone calls professionally and win business…

Every morning I open the newspaper, all I get to see is a new app being released, a new phone launched or a car having special features. All these signify only one possible thing- “ We are heading towards technology.” Technology has helped us grow, our businesses to expand , do productive work and also conduct multiple jobs at a single point of time. But, this multitasking is the only reason for which we often produce nuisance within our minds and we are unable to meet our task deadlines.…

In online terms, social media customer service is a low hanging business fruit and an area where you can steal a march on your competitors during 2015. Usually around this time of year, I write about those online marketing trends that I expect to feature heavily during the following year. However, this year I’m changing the focus to social customer service, where customer expectation is not being met by the majority of businesses. It’s worth noting that social customer service activities…

Clutter creates chaos, disorder, and inefficiency in both your professional and personal life. Having worked in senior management in multi-national organizations for 20 years, I have witnessed all the tricks of the trade when it comes to looking busy. Many people describe their spaces as “organized chaos”, but in reality, it’s mostly just chaos, which can negatively affect those around you and increase your own stress levels. How do you feel when you arrive back at the office after your…