Tweak Your Biz » Management

This post originally appeared on GrowthUniversity, and is written by Susan Payton. Susan is a regular contributor to Tweak Your Biz. One of the best ways to grow your business is to keep customers coming back for more. But how, exactly, are you supposed to do you do that? Focus on delivering not just the best products but also the best customer experience possible. Whether you’re involved in the daily interaction with customers or not, here are the easiest ways to ensure your customer…

We are all aware of how personality clashes can disrupt the work environment, but there’s a more subtle — and sometimes more damaging — clash that you need to be aware of. When management teaching styles clash with personalities, productivity suffers, the employee suffers, and the company suffers. Consider what happens if a manager suddenly approaches an employee at his desk and says, “Give me your ideas about this project.” Some people would respond with a…

Founder of Primed Associates: Andrew [Drew] Marshall helps his clients to build innovation-capable cultures and improve the return on their innovation investment. In this #TYBspotlight – I ask him about some the challenges that businesses need to overcome to create a culture of innovation within the organization. First, tell us about yourself and your business? Primed Associates was born out of the recognition that the highest performing organizations were also some of the…

Negotiations is one of those everyday ‘soft’ skills which the majority of people have some experience of but have probably never studied formally. This article will look at how to prepare for negotiation. It stems from a discussion that I facilitated as part of a ‘negotiations workshop’ for a start-up accelerator programme. At the end of the workshop, the group brainstormed how they would prepare for their next big negotiation – possible context being in Sales, Procurement,…

I’m not a sales person per-se, but inevitably in every job I’ve had (and indeed, in my role of ‘master of all trades’, e.g. being self-employed), sales and the capacity to sell well has played a central role. Selling is an art which has to be carefully, gently mastered and it is different for every type of product or service. As a large percentage of my clients are service businesses, and predominantly, we work on the key elements of strategy and communications in…

The word TEAM has literally transpired into a buzz word in the corporate world. There are countless books and articles written about the importance of teams while each year, management consultants, scholars and researchers continue presenting theories and research that debate over various aspects of team building. But the million dollar question is; What is a TEAM and why does the world of business accentuate so much upon it? When individuals with similar interests, attitudes, and tastes come…

If you know me.…I mean really know me, than you know I love coffee, traveling, family, everything entrepreneurship and that I’m a fanatic fan of Games of Throne and Breaking Bad. You can learn so much about entrepreneurship from Walter White, Jesse Pinkman and my favorite character of them all, mister serial entrepreneur himself, Gustavo Fring.  I know that some of you reading this might think I’m a little crazy. You might be asking yourself “is this guy really going to compare an…

Your business’ trade credit score isn’t any less important than your personal credit score. In fact, if you want your business to grow, you need to make sure you keep your personal credit separated from the business’ credit. Once you’ve established your business, focus on developing a solid credit track record so that investors and vendors will come to you with business offers and support. There are several things you can do that will help build your credit rating. The…

Think back to a time when you were really inspired. An idea triggered something in your brain that made you think, “That’s it. That’s the answer!” What follows inspiration is a passionate, dedicated approach to achieving a goal you believe in. How can you cultivate this attitude in your employees? How do you create an environment of inspiration? There’s a big difference between inspired employees and professionals just doing their jobs. Inspired people have unparalleled enthusiasm,…

Whether it’s a site you’ve carefully crafted over several years, or a quick niche site you built just to re-sell, you’ll want to get the best deal you can. You can increase your chances of making a good sale by following these tips.  # 1. Is it time to sell? Look at your website as a potential buyer would. Does it have a clear, profitable niche? Does it have good earning potential, and is it earning well now? Does it have excellent traffic numbers? Is it going to be easy to…