Tweak Your Biz » Management

As a business owner or manager, when someone comes to you with a problem, what’s your first reaction? Sit down and tease it out with them? Determine what they are looking for from you? Or, like most managers, do you jump in and start solving the problem for them? If so, how is this working out for you? Do you find you’re the one solving all the problems, making all the decisions? Do you get around to your own work? Do you get tired of this? If you’re nodding your…

At some point in our lives many of us (myself included) have had some experience at the hands of a bully, be it the school yard bully or a workplace bully, but whichever way, the feelings of isolation and extreme stress can linger for many years after the event. As a stress management coach, I see the impact that bullying creates, both for the victim but also for a company.  It’s behavior that lowers company morale, result in higher turnover, lower productivity, more sick days, and that’s…

We all know the story of “the three little pigs” and the houses that they build to try and stop the wolf eating them up! As I was considering some business tenders recently, it got me to thinking how suppliers are really like the three little pigs and the purchasers are like the big bad wolf. It must have been the cheese I ate at bedtime But let me be serious for a moment. As a supplier tendering for business, the initial proposal is written with the best of intentions. Quality,…

In the U.S. they call it face management. This is to describe those managers who think that they need to see your face or at least to be in or near your space, so as to ensure that you are doing your work. Of course, most would consider that style to be too controlling.   However, more subtle variations of this approach still abound, and indeed in some sectors, the variations are not so subtle. In recent years, many organisations have increasingly introduced employee well being or…

“I wanna be a (insert your own wanna here) so much”.  This is a phrase I hear quite a lot in my line of work.   My reply to that is always “So what is stopping you?” At this point there usually comes a stream of excuses..ahem..reasons as to why they are not being what they want to be. I was listening to the song So You Wanna Be A Boxer from the movie Bugsy Malone earlier and it pretty much sums it all up wonderfully: Whatever it is you want to be in life, especially…

This sounds like a total contradiction. How can there be any challenge to being honest? Honest with our customers. Honest with our team. Honest with our shareholders. When things are going well, there is no challenge at all to being honest. Corners are not being cut. Investment is being made in key services. Staff are being hired. On the other hand, when things are not quite going according to plan, we have to “make do”. Exaggeration of capability becomes common place. We have…

What’s with the banking stress tests that have been going on of late, it brought to mind the need to stress-test one’s ability to recognise the reality of situations and how important this is for a leader. Clearly, there’s been a lot of “heads in sand” going on over the last few years, in the Irish market at any rate.  But is the ability to clearly see the wood for the trees that important? I have just finished reading the very excellent book “Good to…

If you’re in business you have one objective: to sell what you have for more than it costs. The greater the wedge you can drive between those two variables – sales/costs – the greater the return. When times are tough, and everyone is working under pressure, getting your business strategy just right can be tortuous and riddled with the potential for error. Taking time out from fire-fighting day to day battles may seem like a luxury, but if you can keep a calm objective head…

I’ve decided to write about this issue because it’s coming up, time and again and small businesses in particular are refusing to cop on. Facebook’s terms of service are pretty clear! “Profiles represent individuals and must be held under an individual name, while Pages allow an organisation, business, celebrity, or band to maintain a professional presence on Facebook.” There are a number of advantages to having a page including: Analytics (called insights on…

This post was originally published on Mairead Kelly’s blog Ask anyone what they want in life and the chances are the replies will go along the lines of “to be happy”. Happiness is an emotional state and I can teach you how to be happy right now if you wanted. However, like all emotional states it’s transient and that is a good thing. If we were to stay in the same emotional state all the time our ability to deal with life’s issues would not function as well as it could. When…