Tweak Your Biz » Management

What?  How could a leadership coach say something like that you say?  It’s easy.  Listen to small business owners complain about customers who barter them down to a price proposal that’s unprofitable.  Work with a small business owner who can’t tell you what their sales were for last year – but still want to make more this year and next. Yes, it’s a challenge as a leadership coach to help small business owners get out of their own way.  It’s also a challenge providing leader as…

Continuous quality improvement (CQI) is used in organizations as a strategy to bring about continuous organizational change.  It is a systematic approach for continually improving all processes that deliver products and services.  These can be incremental improvement to processes over time or dramatic for more immediate changes.  All processes are continually reviewed in terms of their efficiency, effectiveness, and flexibility. In our leadership training program we work to understand how…

A recent Business Week article discussed the many challenging problems of Sprint Nextel, a distant #3 player in the U.S. wireless market, significantly behind AT&T and Verizon, and losing customers virtually every month. Sprint is the only vendor of the three offering an unlimited usage plan, and thus faces the costs and network capacity issues related to it.  It is either courageous marketing or a sign of desperation.  A Bloomberg analyst commented, “They need the subscribers.…

“Oh no!  It’s that time of year.  The people in human resources want my employee performance reviews within the next 30 days – and I’ve already wasted the month of July by avoiding the task, after all, I went for a week’s vacation, my staff took time off too, and let’s not forget the week where the air conditioning system went bonkers.” Have you heard a similar refrain or even said it yourself when faced with the annual performance review?  Well, take heart.  There are quite a…

Recently I sat down with Jay Niblick, author of the best-selling book What’s Your Genius – How the Best Think for Success in the New Economy and the Owner of Innermetrix, Inc., to talk about the two significant concepts within What’s Your Genius.  This is the conclusion of a two-part interview. What Does Low Self-Awareness Really Mean – Can You Measure It? In order to become more authentic you need to become more self-aware.  It is sequential.  You need increased self-awareness…

Recently I sat down with Jay Niblick, author of the best-selling book What’s Your Genius – How the Best Think for Success in the New Economy and the Owner of Innermetrix, Inc., to talk about the two significant concepts within What’s Your Genius.  This is the first of a two-part interview. Jay, How Did You Come Up With The Idea To Write What’s Your Genius? As a psychometrics profile company that measures competencies our consultants and coaches in the field were noticing trends in the…

News that WellPoint Inc. acquired Amerigroup Corp. recently sent health insurer shares soaring. When done well, aquisitions result in positive outcomes for involved parties. When executed poorly, however, the end result is often catastrophic. Sprint Nextel announced recently that it plans to shut down the Nextel network as early as June 30, 2013 and transition users to the Sprint network. Sprint acquired Nextel in 2005. At the time of this $36 billion acquisition, the stock price was…

When an employee separates with a company, whether voluntarily or not, it’s important to have several procedures in place that enable the employer to conduct a meaningful exit interview. Employer Interests Let’s first focus on company interests.  In many organizations there are employment laws that govern certain aspects of the separation, for instance providing the employee his last paycheck, unused vacation, extension of health benefits, to name a few, at the exit interview if the…

Team building efforts in business often vary dependent on the type of organization, the number of individuals in a team, as well as misunderstandings of the team concept.  In this summation post I preview some fascinating team building tactics that have worked, and, as the authors indicate, why other team building efforts work less well than expected.  There’s some good information to review, so sit back and digest – and then consider how you might be able to use some of these…

You may have thought that, as employers, we would have reached a level of maturity with regard to employee engagement and incentivising people to do better. But we haven’t. In fact, many businesses still fail to understand that “it’s not the money, honey”, it’s the thought that counts. Why does money not engage as much as non-financial rewards? Because it pays the bills. Cash rewards are quickly forgotten, and any previous resentment settles back in quickly.…