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There are various ways to become a Manager. One can work themselves up from the “mailroom”, be hired for their skills and abilities as Manager or bluff their way in.

Whether which way, a Manager needs a certain set of skills to be an effective Manager, some of which will include:

• Good listening skills – Part 1
• Good questioning skills – Part 2
• Ability to provide effective feedback – Part 3
• Ability to set goals – Part 4
• Ability to put together action plans and see them through – Part 5

Part 2 – Questioning skills:

Questioning / Curiosity

• Build a rapport through listening
• Pause before asking a question to ensure other person is listening
• Question initially to ensure understanding and empathy
• Questions are clear and to the point
• Questions are open to invite feedback from the other person
• Questions are not potentially judgmental, threatening or demotivating
• Use probing questions to encourage the other person to offer up information
• Asking type of questions to help the other person be more self aware
• Using appropriate tone of voice and open facial expressions
• Not be distracted by the other person’s previous answers
• Assess each answer from the other person before questioning further

I will deal with the other skills in turn.

Do you feel these are important questioning skills for a Manager to hone? Do you think most Managers would posess these skills naturally?

Are they as important as the listening skills discussed in Part 1?