Manager as Coach (part 2 of 5)
There are various ways to become a Manager. One can work themselves up from the “mailroom”, be hired for their skills and abilities as Manager or bluff their way in.
Whether which way, a Manager needs a certain set of skills to be an effective Manager, some of which will include:
- Good listening skills – Part 1
- Good questioning skills – Part 2
- Ability to provide effective feedback – Part 3
- Ability to set goals – Part 4
- Ability to put together action plans and see them through – Part 5
Part 2 – Questioning skills:
- Build a rapport through listening
- Pause before asking a question to ensure other person is listening
- Question initially to ensure understanding and empathy
- Questions are clear and to the point
- Questions are open to invite feedback from the other person
- Questions are not potentially judgmental, threatening or demotivating
- Use probing questions to encourage the other person to offer up information
- Asking type of questions to help the other person be more self aware
- Using appropriate tone of voice and open facial expressions
- Not be distracted by the other person’s previous answers
- Assess each answer from the other person before questioning further
I will deal with the other skills in turn.
Do you feel these are important questioning skills for a Manager to hone? Do you think most Managers would posess these skills naturally?
Are they as important as the listening skills discussed in Part 1?