Tweak Your Biz » Management

Once upon a time, if you wanted to be a sucessful business person, you took a few business courses in high school, and after graduating, you could get a general business degree. It was a degree, but it really couldn’t completely prepare you to launch a successful startup right out of college. It was not mandatory, though, and in fact, many successful entrepreneurs never received their college degrees. Some rich and famous people who opted out of college include producer, Simon Cowell;…

When you hire an employee, the last thing you expect is that they will rip you off. But it happens more often than you may think. And when it comes to payroll fraud, small business owners are particularly vulnerable. The 2014 Global Fraud Study by the National Association of Fraud Examiners found that small business owners are payroll fraud victims more often than bigger businesses. When a small business is hit by fraud, 16.5% of the time it involves payroll, compared to only 8.2% for bigger…

After spending several weeks — not to mention the busiest and most stressful weeks of the year for your business — with temporary staff, you likely have by now a sense of who you’d like to bring on permanently. In fact, holiday help is the best to hire because you have no risk in hiring them for a few weeks: if they’re not up to snuff, you don’t even have to fire them! They already expect that their gig will be over when the new year starts. But that time they spend working for you is…

Answering telephone calls is an important and crucial part for any business. Sure, web enquiries, social media and email have their place, but the telephone still remains the primary point of contact for many customers. Professional telephone etiquette can impact a positive first impression, which more often than not, influences the caller’s behaviour and actions towards your business. Follow these ten tips to learn how to answer your phone calls professionally and win business…

Every morning I open the newspaper, all I get to see is a new app being released, a new phone launched or a car having special features. All these signify only one possible thing- “ We are heading towards technology.” Technology has helped us grow, our businesses to expand , do productive work and also conduct multiple jobs at a single point of time. But, this multitasking is the only reason for which we often produce nuisance within our minds and we are unable to meet our task deadlines.…

In online terms, social media customer service is a low hanging business fruit and an area where you can steal a march on your competitors during 2015. Usually around this time of year, I write about those online marketing trends that I expect to feature heavily during the following year. However, this year I’m changing the focus to social customer service, where customer expectation is not being met by the majority of businesses. It’s worth noting that social customer service activities…

Clutter creates chaos, disorder, and inefficiency in both your professional and personal life. Having worked in senior management in multi-national organizations for 20 years, I have witnessed all the tricks of the trade when it comes to looking busy. Many people describe their spaces as “organized chaos”, but in reality, it’s mostly just chaos, which can negatively affect those around you and increase your own stress levels. How do you feel when you arrive back at the office after your…

In the working world, almost everybody knows somebody who is gadget insane. However, from blankets with sleeves to ab-enhancers, from butter stick pens to beer helmets; there is an abundant amount of useless office inventions scattered around each corner of the globe. #1. The Ultimate Geek Pen The clue is in the name, this high tech gadget pen boasts enough features to make the best of geeks weak at the knees; twist the metal tip one way to make use of the ballpoint pen or twist in the…

Every great business starts with a great idea. Every great idea comes from the mind of a great entrepreneur. Inventions like the automobile, computer, and cell phone all started as an idea, and through the determination of an entrepreneur, developed into something huge. The greatest thing about entrepreneurs is anyone can be one. With the development of the internet, becoming an entrepreneur is becoming easier and easier. There are many websites that are geared towards helping people launch…

“Our employees are our most valued asset.“ This motto is generally stamped on most Annual Reports or Employee Handbooks, and while it might not be true for every employee in the organization, it is surely true for your top performers. Those select few members of your organization who are so valuable; you can’t see where your organization would be without them. With the ever-volatile job landscape and the continuous threat of competitors poaching your top talent, what are some of the…