Archive for the ‘Customer Service’ Category

Businesses who value their customers cultivate a good reputation which can be an advantage over their competitors. A good customer service reputation establishes your brand and attracts and retains customers.

This article will be sharing some “little known” ways to take your business to the next level. You’ve probably heard most of the things on this list but you’re probably ignoring them because you think they won’t make any real impact. Or would they?

From a traditional high street butchers shop to online shopping, nationwide deliveries, books, videos and media attention, James Whelan Butchers is leading the way. In this interview Pat Whelan explains how the business has been in the family for over 50 years with himself bringing it into the 21st Century being the first Irish butcher establishing a great online presence and expanding into new markets

Think about the last time you went shopping for clothes, electronics, shoes, or computers in your local town or shopping centre. How did you approach the store? Did you know what you wanted in advance, or thought about finding a helpful shop assistant? Lets have a look at how availing of proper training for your business is akin to a having a Personal Shopper.

Virtual assistants are qualified individuals providing administrative, technical or creative assistance from a home office, and generally work on contract. They are not fully-fledged employees…

In part 2, I want to follow up with an overview of what needs to be done to ensure that an After Action Review is successful. Let’s get straight to it, with my 8 new tips…

Such a simple acronym with such a punch! Ever had one of those moments when you know you are going on and on and you can’t stop yourself?

Business people are similar the way they go through their business day. Some will speed in, make a lot of noise, some will “arrive” and leave a lingering impression well after they have gone. So you could wonder which has the longer lasting impression?

It struck me how similar customer relationships are to a marriage. Initially, there’s the wedding – that exciting part when you land the contract and everyone is full of energy…

Marketing is all about connecting. The more we can connect with others, the more we can help them meet their needs and achieve their goals. The more we do that, the better marketers we become.