Tweak Your Biz » Growth » Business planning – is it just a paper exercise?

Business planning – is it just a paper exercise?



Have you ever notice that the very mention of the words “Business Plan” makes people cringe, glance away, mutter…hop on the nearest train to a parallel universe?

Keep your eyes on the prize

What is it that makes people so uncomfortable?  Personally I think it is that many attempt a business plan, most write it down…and then promptly forget about it.  Generally it is prepared because of a specific need like applying for credit or a grant or maybe an award.  Maybe you think I am being unfair and are full of righteous indignation right now but seriously, hand on heart, can you say that your business plan (that’s if you have one) is a living, changing thing that reminds you of your goals, directs your actions and charts your progress?  Because that is what it should be!

And do you know what? It doesn’t have to be a document as such.  It can be anything you want it to be as  long as it does its job.

Just to be clear its job is this:

  1. To let you take stock of where you are now
  2. To identify where you want to be at a given time in the future
  3. To figure out the road map that will take you there
  4. To identify the obstacles that could potentially get in your way
  5. To put in place contingencies for dealing with those obstacles
  6. To review and track progress
  7. To identify when you need to alter the road map and maybe even the end goals
  8. To move forward again on your road to success

I have seen so many people get bogged down in the structure of a business plan.  In trying to fit their own thoughts and words into someone else’s ideas of how it should be.  But it doesn’t have to work like that.  What is most important here is that you do the thinking required to go through the process…and that you keep doing it.  Business planning is a continuous process, not just a once off start of year exercise.

So where should you start?  Well a colleague of mine, John Crawley (co-author of the Profit Mindset) always asks the same question – “What is your number?”.  Let’s face it…whether yours is a lifestyle business or you have hopes of going global you are in business to make money.  We all are.  So there should be a figure which represents what your business needs to generate.  This figure needs to take into account the amount you want to take out of the business (profit) and the cost of doing business.  Clearly theses figures will be different for everyone.  But this figure that your business needs to generate – that is YOUR number.  Know it, live it, breathe it.

Everything else in terms of looking back and going forward really hinges on that number.  So that is your starting point.  Now think about the last year. Reflect on your performance and on your business performance.

  • Did you achieve your goals?
  • What got in the way?
  • What went well?
  • What went badly?
  • Could you have avoided some of the negatives?
  • Were there missed opportunities?
  • Why didn’t you capitalise on them?
  • If they came up now could you grasp them, and if not, why not?

You really need to look at the broad spectrum of things that affect you and your business here if you want a good clear picture.  Consider the following:

Your performance:

  • Family obligations and pressures
  • Financial concerns
  • Self confidence and self belief
  • Your skills and knowledge
  • Willingness to seek the help of others
  • Your relationships with others
  • Your commitment

Business performance:

  • Product / Service offering, quality, pricing etc
  • Customers
  • Suppliers
  • Distributors
  • Competitors
  • Employees (or lack of)
  • Financials and availability of credit
  • Methods of generating business and building brand awareness
  • The economic climate – how has the recession impacted?
  • Changes to legislation and government policy
  • Changes to buying trends, technology, consumer demand, buying power etc
  • Relationships with others

Once you have reviewed and taken stock of where you are now you should have a good base for planning forward.  Given the current climate 2 or 3 year plans are probably futile.  That doesn’t mean that you can’t or shouldn’t have a view of where you want your business to be in 3 years time but the likelihood is that there will be many twists and turns on the road to that point.  Better then that you concentrate on the year ahead and then break it down it to manageable chunks of say 3 months.  This will help to keep you focused and should ensure that remedial action, if necessary, is taken sooner rather than later.

Looking forward and developing your plan requires the same thinking as looking back.  Remember this is a continuous process.  Start with the goals and work your way back.  Remember that number – YOUR number.  Well that will central to your goals.  But to make it easier you will probably need to break it down into smaller related goals.  Just remember it has to be something you can measure.  How else will you know that you have achieved it?  It needs to be clear and focused or otherwise it will be difficult to keep your eye on the ball.  And while all goals should be challenging it has to be do-able.  Otherwise you are just setting yourself and your business up for failure.  And of course you need to know the when of it – when will you get there.  How else will you know to check to see if you have reached the finish line?

You might, by now, have noticed my struggle to avoid acronyms like SMART, PESTLED and SWOT.  It is true.  I have.  Because they seem to get in the way of people thinking things through logically and step by step.  So use them if you want, or don’t.  It’s really up to you!   The point is you need to plan.  And that can be as easy or difficult of a process as you make it.  In your head you probably do it to some extent every day.  This is just about helping you to put a bit more structure and logic on your thinking without the constraints of a template document.  How you write it down or put it together doesn’t matter all that much.  Just so long as you have done the thinking, know where you want to go and how you plan on getting there.  And so long as you have that in some format that you can review and that will help to keep you focused.  And just so long as you use it every day, every week, and every month of the year ahead to help you drive your business forward.

Good Luck!!



The Author:

Jackie Prendergast is a dynamic and focused HR and business professional with over 15 years experience in both public and private sector environments. She is a firm believer in the concept of delivering excellence through, and with people and strongly supports an ethos of continuous learning and development in the achievement of goals. Jackie established her own HR & Management Consulting practice - Consulting Excellence - in 2007. Working primarily with SMEs and private clients Jackie provides a range of HR advice, support and services. She has written a number of articles on C.V. preparation and Interview Skills as well as a short Interview Guide (E-book). She is also a business mentor with Dublin City Enterprise Board’s Mentor Panel. In addition Jackie runs an online network for SMEs (and consultants / service providers operating in that space) on LinkedIn - SME Links Ireland. http://www.consultingexcellence.ie

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  • http://www.channelship.ie/blog/ fred

    Great post Jackie! Thanks for sharing. The situation is so true. If you ask several business owners about their business plan, you'll find out that they either don't have business one or have vague versions of it.Thanks in advance for avoiding “SMART, PESTLED and SWOT”. It's the jargon that scares many people starting in business.I think that working our “your number” is also extremely important, especially when you can't visualise exactly what success looks like. That way at least, you know if you are or not on track :) Best advice is to see as far as you can, try as hard as you can to see what will success be and work backwards. Then, you can start breaking down your goals in periods of 6 months (or quarters).

  • http://www.channelship.ie/blog/ fred

    Great post Jackie! Thanks for sharing. The situation is so true. If you ask several business owners about their business plan, you’ll find out that they either don’t have business one or have vague versions of it.
    Thanks in advance for avoiding “SMART, PESTLED and SWOT”. It’s the jargon that scares many people starting in business.
    I think that working our “your number” is also extremely important, especially when you can’t visualise exactly what success looks like. That way at least, you know if you are or not on track :)
    Best advice is to see as far as you can, try as hard as you can to see what will success be and work backwards. Then, you can start breaking down your goals in periods of 6 months (or quarters).

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  • elainerogers

    Hi Jackie,Just popped in to see what was going on in Bloggertone, as a treat to myself to break from within the entrails of my new Business Plan. So great timing for me, I thank you for that.It is so easy to get bogged down in the PESTLEDs and STEEPs, it easy to lose the basic picture – how much money one wants to make (Your Number!). I do believe in SWOT tho – easy enough to guess and is a great thinking exercise.Something that is left out of many “templates” is a vision and mission statement – once this is written and agreed, everything works from that (including THE Number).This has been a great read amongst all the paperwork in front of me here, thank you!I have just figured out my break even point – and it's not so scary – that was a great positive so far, and realising what my vision really is!Excellent post!

  • http://www.consultingexcellence.ie Jackie Prendergast

    Hi ElaineI absolutely believe in the value of a SWOT too – I even use a personal SWOT with coaching clients – and I would hope that people who go through the process I described will have a strong sense of their strengths, weaknesses, opportunities and strengths at the end of it…without even realising they did a SWOT. I am less convinced by the need for a Vision and Mission statement – especially for very small business – although I believe everyone needs to have a “vision” of where they want to get to…again I just feel that the terms get in the way of people thinking and doing

  • http://www.consultingexcellence.ie Jackie Prendergast

    Fred, thanks for your comments. I absolutely agree that words like SMART, PESTLED and SWOT scare people and not just the newcomers to business. I really hope this post prompts a few to just sit down and think things through – it is like winning a race – if you don't know where the finish line is and haven't visualised crossing it and how you are going to achieve that, the chances of you winning are pretty poor.

  • http://www.consultingexcellence.ie Jackie Prendergast

    By the way folks, since I submitted this post I have launched a short survey of SME business owners on the year ahead. If you haven't completed it yet and you are an SME owner, please do – it will only take 1 or 2 minutes (I promise). I hope to have results later this week.To complete the survey http://short.ie/pjn9u6

  • http://www.seefincoaching.com/blog Elaine Rogers

    Hi Jackie,
    Just popped in to see what was going on in Bloggertone, as a treat to myself to break from within the entrails of my new Business Plan. So great timing for me, I thank you for that.
    It is so easy to get bogged down in the PESTLEDs and STEEPs, it easy to lose the basic picture – how much money one wants to make (Your Number!). I do believe in SWOT tho – easy enough to guess and is a great thinking exercise.
    Something that is left out of many “templates” is a vision and mission statement – once this is written and agreed, everything works from that (including THE Number).
    This has been a great read amongst all the paperwork in front of me here, thank you!
    I have just figured out my break even point – and it’s not so scary – that was a great positive so far, and realising what my vision really is!
    Excellent post!

  • http://www.consultingexcellence.ie Jackie Prendergast

    Hi Elaine
    I absolutely believe in the value of a SWOT too – I even use a personal SWOT with coaching clients – and I would hope that people who go through the process I described will have a strong sense of their strengths, weaknesses, opportunities and strengths at the end of it…without even realising they did a SWOT. I am less convinced by the need for a Vision and Mission statement – especially for very small business – although I believe everyone needs to have a “vision” of where they want to get to…again I just feel that the terms get in the way of people thinking and doing

  • http://www.consultingexcellence.ie Jackie Prendergast

    Fred, thanks for your comments. I absolutely agree that words like SMART, PESTLED and SWOT scare people and not just the newcomers to business. I really hope this post prompts a few to just sit down and think things through – it is like winning a race – if you don’t know where the finish line is and haven’t visualised crossing it and how you are going to achieve that, the chances of you winning are pretty poor.

  • http://www.consultingexcellence.ie Jackie Prendergast

    By the way folks, since I submitted this post I have launched a short survey of SME business owners on the year ahead. If you haven’t completed it yet and you are an SME owner, please do – it will only take 1 or 2 minutes (I promise). I hope to have results later this week.

    To complete the survey http://short.ie/pjn9u6

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  • TheFinanceExpert

    JackieI have spent most of the past few days working with clients to calculate their NUMBER. Its catching on. I have started a discussion on my LinkedIN group “The Finance Expert” on MY NUMBER.John Crawley

  • Anonymous

    Jackie

    I have spent most of the past few days working with clients to calculate their NUMBER. Its catching on. I have started a discussion on my LinkedIN group “The Finance Expert” on MY NUMBER.

    John Crawley

  • TheFinanceExpert

    JackieI have spent most of the past few days working with clients to calculate their NUMBER. Its catching on. I have started a discussion on my LinkedIN group “The Finance Expert” on MY NUMBER.John Crawley

  • http://www.tweakyourbiz.com Niall Devitt

    Hi Sian, This is advice all small business owners can do with right now, I’ve had my own problems with getting paid in the last twelve months. I think you’re point about showing understanding is well made, unfortunately many businesses and business people are in a similar position, in that they must first get paid before they can pay their debts. I also know that obtaining credit was suddenly made a lot more difficult by the financial institutions which has made things even more difficult. Great advice! Thanks for sharing, Niall

  • http://www.ivanwalsh.com Ivan Walsh

    Nice one, Sian, nnI worked on Cash Collections for an outsourcing firm yonks ago u2013 from a process improvement perspective u2013 and one of the techniques that worked best was to send reminders with different levels of importance, eg if you donu2019t do this, the following will happen etc…nnOne pattern that emerged was that the more you u2018naggedu2019 with reminders u2013 especially hardcopies u2013 the faster the payments. nnFor self-employed folks this can be v time-consuming, which is why handing it over to specialist firms makes sense… and saves money. nnIvann

  • http://livingroom.ie Angela Carr

    A very helpful post, Sian! I’ve experienced a few problem clients who commissioned work with really no intention of paying – it’s difficult and time-consuming but sticking to your guns shows clients, and often acts as a reminder to yourself, that your time and skills have a value. Having a formal agreement in place at the start, stating what work will be carried for what fee – inclusions and exclusions – clarifies expectations on both sides and makes for a stronger case if problems should arise. The most important thing to remember is not to get personal – especially if you are a sole trader and having to handle every part of the business yourself. Retrieving money may mean making your next mortgage payment or not, and frustration levels may be high, but it is important to always act from a place of professional detachment and integrity. As you say, it gives you the upper hand and ensures the discussion always stays on topic – even when being scrupulously polite, I’ve experienced clients who attempted to shift the goalposts in this way!

  • http://twitter.com/ConSkinn Conor Skinnader

    Good post Sian. Unfortunately some people such as tradesmen who run their own businesses often don’t work with invoices. This can make debt collection almost impossible if the person is unwilling to pay no matter how good the work is. Most of the time they are relying on simple good will.

  • http://www.sianphillips.ie Sian Phillips

    Thanks for the comment Conor. Unfortunately speaking from an accountants point of view the tradesmen should raise invoices. Maybe use a bookkeeper if they can’t do invoices themselves. They’ll then find payments easier to get in and will easily cover the cost of delegating the work to a bookkeeper

  • http://www.sianphillips.ie Sian Phillips

    Thanks for the comment Angela. You’ve made some great points about ensuring an agreement is in place before the work is done too. And not to make it personal.

  • http://www.sianphillips.ie Sian Phillips

    Thanks Ivan. Yes reminders and statements work well too. However I’ve always found the phone call works the best of the lot – and keep the calls going regularly so they know you mean business. It does help being able to call from different numbers sometimes too :)

  • http://www.encouragingexcellence.ie/ Mairu00e9ad Kelly

    I remember watching someone in credit control while on work experience and then getting a similar type job in a much smaller company a few months later. I got their debtor days down from 180 days to 40, mostly becasue I followed the type of advise you outlined above. I would also get the financial controller to go and let the company know that he was on his way to collect the promised cheque (or somethimes bank draft). Someone that important was rarely refused. Great practical advise Sian, staying calm and polite makes a HUGE difference.

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