Tweak Your Biz

Archive for the ‘customer service’ Category

Focusing instead on the individual, often-overlooked components of what makes a small business successful can bring long-term benefits.

Just like a rainy April sets the stage for flowers to bloom in May, you can use times of adversity to make your business stronger for the future.

Chances are, your company will deal with a reputation attack at one point or another. You'll need these 4 things in order to respond appropriately.

When it comes to tips on how to overcome fear and mental obstacles, surely getting past a fear of rejection must be somewhere in there, right?

One of the many reasons why outsourcing a call center for your business is good for sales is due to the diverse call times your company will enjoy.

All businesses dream of unlimited customer loyalty—the kind of sheer devotion you see in cults—but very few effectively implement the right set of tactics, goals and vision to create a cult following.

The article introduces 7 suggested best practices for implementing live chat on your website, which you can exert influence early in the buying process.

Businesses who value their customers cultivate a good reputation which can be an advantage over their competitors. A good customer service reputation establishes your brand and attracts and retains customers.

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