Keeping track of your customers - and potential customers - is a must in every sales driven business, yet a surprising number of companies do not have any formal, standardised way for staff to monitor their relationships with customers.
Nicola Timmins
Nicola Timmins is the Social Media and Research Manager in Grafton Media. She has worked in advertising and research across TV and cinema for over 8 years. She also brings years of personal experience with social media and content creation, having run her own multi award-nominated website - Average Film Reviews.
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